Operations Manager at Pattern

About the role

As an Operations Manager at Pattern, you will play a vital role in overseeing the entire UK warehouse operations. Your primary responsibility will be to ensure that the receipt, storage, and dispatch of goods are handled efficiently, safely, and cost-effectively. You will lead a dedicated team, manage budgets, and implement process improvements to support the company's growth and customer satisfaction objectives. This position requires a strategic thinker with strong leadership skills, capable of managing multiple priorities in a fast-paced environment. Your efforts will directly impact the operational excellence of the warehouse, helping Pattern maintain its reputation for reliable and efficient service delivery. You will work closely with cross-functional teams, including logistics, procurement, and customer support, to ensure seamless coordination and execution of daily activities. The role offers an exciting opportunity to shape the operational framework of a growing company committed to innovation and quality.

Key facts

- Location: Northampton, UK
- Engagement: Full-time
- Team: UK Warehouse

What you'll do

- Manage all aspects of warehouse operations, including scheduling, receiving, storing, and dispatching goods to meet customer demands and operational targets.
- Oversee financial responsibilities, including preparing and managing the warehouse budget, controlling costs, and ensuring profitability.
- Take full P&L; responsibility for the warehouse operations, ensuring financial targets are met or exceeded through efficient resource management.
- Build, develop, and lead a high-performing team by recruiting, training, and motivating staff to achieve operational excellence.
- Monitor and improve warehouse processes, implementing best practices and lean methodologies to increase efficiency and reduce waste.
- Establish and maintain service level agreements (SLAs) with internal and external partners, ensuring timely and accurate delivery of goods.
- Track and analyze key performance indicators (KPIs) such as order accuracy, turnaround times, and inventory levels to identify areas for improvement.
- Collaborate with the Merchandise Planning team to align warehouse capacity and staffing with forecasted volumes and seasonal fluctuations.
- Source and negotiate with suppliers for consumables and equipment, ensuring cost-effective procurement and maintenance of warehouse facilities.




- Implement safety protocols and ensure compliance with health and safety regulations to maintain a safe working environment for all staff.
- Coordinate with logistics providers and carriers to optimize shipping routes, reduce transit times, and manage freight costs.
- Lead initiatives to enhance warehouse automation and technology use, staying updated on industry innovations that can improve operations.
- Prepare reports and presentations for senior management, providing insights into operational performance and strategic recommendations.
- Foster a culture of continuous improvement, encouraging team members to contribute ideas and participate in problem-solving activities.
- Manage inventory accuracy through regular audits and cycle counts, reducing discrepancies and loss.
- Ensure compliance with all relevant legal and regulatory requirements, including health and safety standards and environmental policies.

Requirements

- At least 5 years of experience managing warehouse, distribution, or supply chain operations, with proven P&L; responsibility.
- Demonstrated leadership skills, with experience building and managing effective teams in a fast-paced environment.
- Strong financial acumen, including budgeting, cost control, and vendor negotiations.
- Proficiency with warehouse management systems (WMS), logistics software, and industry best practices.
- Knowledge of Lean Six Sigma principles and methodologies for process improvement.
- Excellent organizational, analytical, and problem-solving skills.
- Strong communication skills, with the ability to collaborate effectively across departments and with external partners.
- Fluency in English is essential, with the ability to present complex information clearly and persuasively.
- Ability to work under pressure, prioritize tasks, and adapt to changing operational demands.
- A proactive approach to safety and compliance, with experience implementing health and safety protocols.
- Experience managing budgets and controlling costs within a warehouse or logistics environment.

Nice to have

- Experience with data analytics and reporting tools to monitor and improve operational performance.
- Familiarity with automation technologies and warehouse robotics.




- Knowledge of environmental sustainability practices within logistics and warehousing.
- Experience working with third-party logistics providers (3PLs).
- Background in ecommerce or retail supply chain operations.

Skills & tools

- Warehouse Management Systems (WMS)
- Logistics Software
- Lean Six Sigma methodologies

Practical notes

- Visa sponsorship is not available for this position.
- Benefits include 28 days of holiday, which increase to 32 days with each year of service.
- The role offers a competitive salary aligned with experience and responsibilities.
- Additional benefits include private medical insurance, an enhanced pension scheme, and enhanced maternity and paternity leave.
- The company provides a nursery scheme, cycle to work scheme, and regular social events to promote work-life balance and employee well-being.
- The position is on-site at the Northampton warehouse, requiring physical presence and active management of daily operations.
- Candidates should be prepared to demonstrate leadership capabilities, operational expertise, and a commitment to safety and continuous improvement.

Pattern values individuals who are:

- Game Changers: Those who approach challenges with creativity, propose cutting-edge solutions, and set realistic timelines to achieve goals.
- Data Fanatics: Professionals who leverage data to identify issues, draw objective conclusions, and implement actionable solutions, continuously monitoring their impact.
- Partner Obsessed: Individuals who prioritize clear communication, actively listen to partners' needs, and aim to exceed expectations.
- Team of Doers: Team players who uplift colleagues, take initiative, contribute to process improvements, and hold themselves accountable for results.

Why should I work at Pattern?

Joining Pattern means becoming part of a forward-thinking company making significant strides in the ecommerce sector. We are committed to setting ambitious goals and working diligently to achieve them while fostering a supportive, inclusive, and engaging work environment. Our comprehensive benefits package is designed to support your work-life balance and overall well-being. We value innovation, teamwork, and continuous learning, offering opportunities for professional growth and development. At Pattern, you will have the chance to make a tangible impact on our operations and contribute to our mission of delivering exceptional service to our customers.

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📌 Operations Manager (Northampton)
🏢 Pattern
📍 Northampton