Twenty20 Tapas Bar and Restaurant is seeking an experienced and dynamic Front of House Manager to join our team in Moe, VIC. This is an full time position based on-site at our vibrant restaurant location. As Front of House Manager, you will work alongside existing management to be the driving force behind creating an exceptional dining experience for our guests, whilst leading and managing our front-of-house team with professionalism and flair. This role is pivotal to the success of our establishment, as you will be responsible for overseeing all guest-facing operations and ensuring the highest standards of service delivery are consistently maintained.
Key responsibilities
Lead, supervise and develop the front-of-house team to ensure outstanding customer service and operational excellence
Manage all aspects of customer relations, including seating arrangements, reservations and complaint resolution
Oversee dining room operations, table management and service coordination throughout service periods
Monitor and maintain high standards of cleanliness, presentation and ambiance throughout the restaurant
Train and mentor front-of-house staff on service standards
Manage customer feedback and implement improvements to enhance the dining experience
Coordinate with the kitchen and management team to ensure seamless service delivery
Handle cash management, processing payments and managing the point-of-sale system
Manage inventory and stock control
Ensure compliance with health and safety regulations and hospitality industry standards
What we're looking for
Minimum 1 year' experience in front-of-house management or senior supervisory roles within hospitality venues
Proven track record of leading and developing teams in fast-paced restaurant or bar environments
Exceptional customer service skills with the ability to create memorable experiences for guests
Strong communication and interpersonal skills with the ability to manage difficult situations with professionalism
Excellent organisational and time management abilities with the capacity to multitask effectively
Understanding of health, safety and food hygiene regulations in the hospitality sector
Flexibility to work evenings, weekends and public holidays as required by the business
What we offer
- competitive salary package commensurate with experience
- a range of benefits designed to support your wellbeing and career development
- staff meals and discounts
- professional development opportunities within the hospitality sector
- a supportive work environment that values your contribution to our success
- healthy work-life balance
- flexible scheduling
About us
Twenty20 Tapas Bar and Restaurant is a contemporary dining destination located in Moe, VIC, specialising in authentic tapas and Spanish-inspired cuisine. We are committed to delivering an exceptional culinary experience, combining high-quality ingredients with creative presentation and warm hospitality. Our restaurant has established itself as a vibrant community hub, known for our welcoming atmosphere, knowledgeable staff and commitment to excellence. We pride ourselves on creating memorable experiences for our guests and fostering a positive workplace culture where team members can thrive and grow within the hospitality industry.
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📌 Restaurant Manager (Moe)
🏢 Twenty20 Tapas Bar and Restaurant
📍 Moe
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