Our client is a well-established and respected Fire Protection company delivering comprehensive fire safety solutions across commercial, industrial and government sectors. With a strong reputation for quality, compliance and customer service, they provide ongoing inspection, maintenance and project support across a broad range of fire systems.
What's on Offer
- Permanent, long-term opportunity with a stable and growing fire protection business
- Competitive salary package based on experience
- Strong career development opportunities within the fire industry
- Supportive and collaborative team environment
- Opportunity to work closely with experienced technicians and leadership
- Role focused on service delivery, customer satisfaction and operational efficiency
About the Role
Reporting to the Service Manager, you will be responsible for coordinating day-to-day fire protection service operations, ensuring technicians, clients and internal teams are aligned to deliver timely and compliant outcomes. This role will suit an organised and proactive coordinator who enjoys working in a technical service environment and managing multiple priorities.
Key Responsibilities
- Coordinate daily scheduling and allocation of fire service technicians
- Manage reactive and preventative maintenance workflows
- Liaise with customers, technicians, contractors and internal stakeholders
- Coordinate service bookings, job updates and completion reporting
- Monitor technician workloads and ensure productive resource allocation
- Prepare quotations, purchase orders and service documentation
- Maintain accurate records within service management systems
- Support compliance documentation and reporting requirements
- Assist with customer enquiries and issue resolution
- Track job progress, KPIs and service delivery outcomes
About You
- Previous experience in service coordination, scheduling or administration within a technical environment
- Experience within fire protection, HVAC, electrical, mechanical services or facilities management highly regarded
- Strong organisational skills with the ability to manage competing priorities
- Excellent communication and customer service capability
- Comfortable coordinating technicians and working with trade-based teams
- Strong attention to detail and administrative accuracy
- Experience with CRM, ERP or service management systems preferred
- Proactive, reliable and solutions-focused approach
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📌 Service Coordinator (The Hills Shire)
🏢 talent focus
📍 The Hills Shire
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