Vital Ease Pty Ltd specializes in home maintenance and home modification services, dedicated to improving the safety, accessibility, and independence of our clients, including older Australians and people living with disability. We pride ourselves on delivering high-quality workmanship, exceptional customer service, and effective project management that makes a meaningful difference in our clients' lives.

We are seeking an experienced and highly organised Operations Coordinator to oversee the day-to-day operational functions of the business. This role is responsible for coordinating projects from approval through to completion, supporting the Project Team, monitoring budgets and performance, producing operational reports, and ensuring efficient communication between clients, funding bodies, technicians, subcontractors, and internal staff.

Key Responsibilities

Oversee home maintenance and home modification projects from commencement through to completion.

Be the first point of contact for all incoming enquiries via monitoring and triaging emails & incoming phone calls.

Prepare operational reports, track budgets, monitor KPIs, and provide performance updates to management.

Liaise with clients, Occupational Therapists, Case Managers, funding bodies, subcontractors,



and suppliers to ensure effective communication throughout each project.

Coordinate quotations, invoices, project documentation, and project variations.

Take meeting minutes, follow up action items, and support management with operational planning and continuous improvement initiatives.

Maintain accurate records within CRM, scheduling, and accounting systems while ensuring compliance with company procedures and quality standards.

Skills & Experience

Previous experience in an Operations Coordinator, Project Coordinator, Office Manager, or similar role.

Experience in the construction, trades, home modifications, disability, or aged care sectors is highly regarded.

Experience monitoring project budgets and preparing reports.

Excellent communication and stakeholder management skills.

High attention to detail with strong problem-solving abilities.

Proficiency in Microsoft Office and experience using CRM and accounting software (Simpro experience highly regarded).

Why Join Vital Ease?

Be part of a company that improves the lives of people in the community.

Work within a supportive and collaborative team environment.

Opportunities for professional development and career growth.

Competitive salary package based on experience.

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📌 Operations Coordinator (Moe)
🏢 Vital Ease
📍 Moe