Achieve agreed sales targets by delivering extraordinary end-to-end customer experiences in club

Iconic brand inspiring our Zetland community to live an active life

Full-time gig, free gym membership, discounted personal training, and more benefits

The Virgin Way

At Virgin Active, our people are our special sauce. We create experiences that members remember — and that starts with you.In this role, you bring energy,ownershipand personality to every interaction. You take pride in what you do, support your team, and play your part in delivering a club experience that feels premium,welcoming and consistent — every member, every time.

The impactyou’ll make

You are on the frontline of the member experience.You show up, takeownershipand deliver your role to a high standard — supporting your team, yourmanager and your club to perform at its best.

What success looks like

Success in this role comes from showing up consistently across five key pillars:

1. People Contribution

You contribute to a positive, high-performing team.

Key accountabilities include:

- Show up with a positive attitude and robust work ethic
- Take accountability for your role and responsibilities
- Support your teammates and contribute toa strong teamculture
- Be open to feedback and continuously improve
- Communicate clearly and respectfully
- Actively contribute to a safe and respectful workplace, free from bullying,harassmentand discrimination

You understand how your role impacts club performance.

Key accountabilities include:

- Deliver your role in a way that supports revenue and retention
- Promote products,servicesor experiences where appropriate
- Work efficiently and productively during your shift
- Understand how your actions contribute to club success

3. Operational Excellence

You deliver your role safely, consistently and to standard

Key accountabilities include:

- Follow all club processes,systemsand safety requirements
- Complete tasks accurately and on time
- Maintain a clean,safeand well-presented environment
- Be reliable, organised and prepared for your shift
- Raise issues early andtake actionwhere appropriate

You deliver a premium member experience, every time.

Key accountabilities include:





- Create welcoming,friendlyand professional interactionswith members
- Be proactive in helping members and solving problems
- Respond positively to feedback and service opportunities
- Contribute to a seamless member journey across the club

5. Functional Excellence —MemberService

You are the face of the club — setting the tone for every member experience from the moment they walk in.

This means:

- Deliver a warm,confident and professional arrival and departure experience for every member and guest
- Manage reception flow efficiently, including check-ins, enquiries, bookings and payments
- Handle member questions, requests and issues promptly, taking ownership through to resolution
- Maintain strong knowledge of memberships, products, services and club offerings
- Keep the reception area organised, presentable and running smoothly at all times
- Support smooth class bookings, access control and member communications
- Follow all administrative processes accurately, including data entry, payments and system use
- Proactively engage members — not just transact, but connect
- Escalate issues appropriately and keep your manager informed of risks or recurring themes
- Work closely with the wider team to ensure a seamless end-to-end member journey

To land this gig…and your ongoing mindset

You have>1 year of relevant experience and flexibility to work a non-traditional schedule.

You have aligned experience. You know what it’slike to work with a high-profile consumer brand and thrive ondelivering outstanding customer service.You may also have somefitness,retailor hospitalityexperience. A+ for you.

You’repure heart. You show up with care,kindness and respect. You treat members and teammates well, stay calm under pressure and help create a positive environment for everyone around you.

You see the big picture. You understand that every interaction matters.



You know your role plays a part in the overall club experienceand you take pride in getting thesmall things right.

You expect growth. You’reopen to learning,improving and trying new things. You take feedback on board and look for ways to get better every shift.

You value people. You support your teammates, build positive relationshipsand contribute to a culture where people feel included,respected and motivated.

You take ownership. You don’twait to be asked. You step in, followthroughand take responsibility for your role,yourtasks and the member experience.

You don’tshy away from tough conversations. You communicate openly and respectfully. If somethingisn’tright, you raise it early and work towards a solution.

What we offer you

Join one of the world’s most iconic and purpose-led brands,changing people’s lives for the better through wellness.

Be part of a culture that champions wellbeing,inclusionand growth, where people are encouraged to bring their whole selves to work.

Competitive performance incentives and a seat at the leadership table, giving you real influence, not just responsibility.

Complimentary club membership for you and a workoutbuddy, so you can live the lifestyle you promote.

Discounted personal training and wellbeing services to support your own health journey.
Exclusiveperksand discounts with our retail and lifestyle partners.

Flexible working options that support real work–lifebalance, becauselifedoesn’tstop when you clock on.

Paid parental leave, so you can focus on what matters most when welcoming your new little human.

Ongoing personal and professional development, with learning pathways that help you grow your career, not just your role.

24/7 confidential wellbeing support through our Employee Assistance Program.

A workplace built around movement and wellbeing, where energy and community are part of your everyday.

A fun, human culture – we believegreat resultscome from great energy,connectionand smiles, not just spreadsheets.

Ready for a career r/evolution

Life’s too short for boring jobs. Ifyou’redriven by people,performanceand purpose, this is whereyou belong.

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📌 Customer Experience Consultant (New South Wales)
🏢 Virgin Active
📍 New South Wales