Essential Coffee Pty Ltd – Burleigh Heads QLD

Essential Coffee is one of Australia's leading coffee solution and roasting businesses focused on providing commercial coffee and ice slushsystems to businesses of all shapes and sizes, not only coffee retailers but also a range of businesses including service stations, offices, schools, hairdressers, sporting clubs, rsl clubs, hotels, hospitals, aged care facilities and more!

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ABOUT THE PROSPECT

ThisTechnical Service Administrator position is for someone who is ready to get hands on in assisting our team across our Service, Accounts, Sales & Customer Care departments. The role is a full-time position based in Burleigh heads.

The Technical Service Administratorwill play a key role in the following:

Answering Service Technical calls

Administration of salesforce technical program

Coordinating customer calls and service visits

Assisting Customers with basic service enquiries

Assisting with Salesforce data entry and job allocation

Service Invoicing in Unleashed / Xero accounting

Reconciling Parts Returns and Repairs





Outbound Calls to schedule Service Technical Runs

Assist Service Technical Manager

Travel bookings for the service team

Data Entry

Assist with outbound calls to engage existing customers

Assisting with AR

Contacting customers with overdue accounts

AD Hoc Office Duties

Selection Criteria

Reliableand enthusiastic, with a strong commitment to working in a team

Excellent interpersonal skills and communication skills

Very high level of attention to detail

Ability to act professionally when dealing with difficult customers

A consistent, professional demeanour that is able to handle fluctuations of work pace

Accounting program, such asXero andUnleashed preferred but not essential

Knowledge of Salesforce (preferred but not essential)

Intermediate Microsoft office experience

Excellent understanding of customer needs

Attention to detail and ability to follow through on task

Must have drivers license

National Police Check required or able to obtain one

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📌 Technical Service Administrator (City of Gold Coast)
🏢 Essential Coffee
📍 City of Gold Coast