At Kia, movement inspires ideas-and we’re looking for someone who’s ready to move with purpose. Kia Australia is seeking a passionate and performance-drivenField Technical Specialistto join our Eastern Regional Team (NSW). This is your opportunity to work with one of the world’s fastest-growing automotive brands, where innovation, quality, and customer satisfaction are at the heart of everything we do.

Role Overview

Assist KAU National Service and Regional offices achieve targets in customer satisfaction, dealer support (Hot Line/DFR/QIR), technician satisfaction and after sales activities. Provide dealer based technical support activities and onsite dealer-based training to support dealer network

Role Responsibilities

- Maintain and operate the Kia Technical Hot Line for designated KAU Region (NSW) in a proactive manner
- Maintain a high level of technical support via the Dealer Hot Line
- Follow up on technical cases in a timely manner with all customers
- Manage technical enquiries
- Perform in-dealer visits to provide technical support and investigate customer concerns
- Investigate customer / vehicle concerns
- Provide reports on findings and actions taken
- Proactively research and develop Technical Service Bulletins to advise dealers of field fixes / repair tips etc.
- Assist with research and investigating quality issues.
- Assist with testing and diagnosis of components returned for inspection
- Discuss and make recommendations to the KAU National Service / Regional Office on all issues requiring action and follow the agreed outcome through to completion




- Liaise with National and Regional offices with relation to Technical and Quality Issues, including Foreman's meetings
- Provide general product support, by way of assisting with preparation of press vehicles & motor show vehicles, and provide technical backup and support for current model launches, press and customer events
- Prepare monthly status reports relating to specific objectives including:
- Technical Hot Line operations
- Quality reports

- Provide assistance with Service Training through course review and feedback as required
- Assist in the planning, design and implementation of technical and non-technical Skills Competitions
- Assist with New Dealer setup activities
- Conduct dealer visits to provide basic training on:

- Kia Diagnostic Tools - GDS/KDS etc.
- Kia PDI Procedures
- Kia Central and GSW Operation, including Dealer Hot Line
- Basic Kia Service Policy & Procedures training
- Basic Kia Warranty Policy & Procedures training

- Ad hoc duties as request

Critical Qualifications & Experience

- Qualified Motor Mechanic (preferably Master Technician)
- Minimum 6 years' experience (2 years after obtaining qualification) within a dealership and full understanding of dealer operations (Service, Parts, Sales)
- Intermediate skills in Microsoft Office (PowerPoint, Word, Excel, Outlook) & Internet
- Exposure to or experience in Importer/Manufacturer or related technical industry
- Experience with Kia/Hyundai product ideal

Core Competencies

- Functional/Technical Skills
- Presentation Skills
- Organisational Skills
- Good verbal and written communications
- Ability to work independently whilst meeting targets and KPI’s

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📌 Field Technical Specialist (NSW) (Ryde)
🏢 KIA Motors
📍 Ryde