We are looking for a highly capable and self-led individual to take ownership of the front office at Smile Connections.

This is a senior position suited to someone who enjoys responsibility, takes pride in running a well-organised environment, and values delivering a consistently high standard of patient experience.

You will play a central role in the day-to-day operation of the practice, ensuring everything runs smoothly, efficiently, and to a high level of consistency.

About Us

Smile Connections is a modern dental practice in Ivanhoe focused on conservative, high-quality care. We place a robust emphasis on patient experience, clear communication, and a well-structured, supportive working environment.

Our goal is to create a practice that runs calmly, efficiently, and predictably - for both patients and the team.

The practice is conveniently located with tram access nearby, on-site staff parking, and a range of cafés and food options within walking distance.

About the Role

This is a 4-day per week position combining front desk leadership with operational coordination.

You will take ownership of the front office and play a key role in maintaining a well-run, organised, and patient-focused practice environment.

This role suits someone who enjoys being relied upon and takes satisfaction in ensuring things run properly day-to-day.

Key Responsibilities

- Manage the front desk with professionalism, warmth, and consistency
- Ensure a high standard of patient interaction at every touchpoint
- Practice Coordination




- Oversee appointment scheduling using D4W with strong awareness of clinical flow
- Support daily efficiency and minimise gaps or disruptions
- Coordinate communication, follow-ups, and treatment discussions
- Maintain a consistent and thoughtful patient journey
- Operations & Organisation
- Maintain structured systems and workflows across the front office
- Liaise with labs and external providers
- Support recall systems and ongoing patient communication
- Identify opportunities to improve efficiency, organisation, and workflow
- Contribute ideas and take initiative to strengthen daily operations

What We Are Looking For

- Strong familiarity with D4Web (preferred)
- Highly organised with strong attention to detail
- Confident communicator with patients and team
- Self-motivated with a strong sense of ownership
- Calm, solutions-focused approach
- This role suits someone who naturally takes initiative and enjoys being trusted to manage their responsibilities.

What We Offer

- 4 day working week
- Convenient Ivanhoe location (train access + staff parking)
- Cafés and food options within walking distance
- Supportive, well-structured working environment
- A practice that values quality over volume
- Opportunity to take ownership of your role
- Structured performance and salary review at 3 months
- Discretionary bonus based on overall contribution
- $72,000 - $78,000 depending on experience, with progression based on performance.

If you are someone who values organisation, consistency, and takes pride in running a well-managed front office, we would love to hear from you.

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📌 Senior Dental Receptionist/ Practice Coordinator (Williamstown)
🏢 Smile Connections
📍 Williamstown