We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.

At HCLTech Australia, we value the unique perspective and contributions of all individual and we actively encourage applications from Aboriginal and Torres Strait Islander people to apply for this role.

Are you ready to be an important part of this ever-transformational journey?

Job Title: PCaaS Onsite Engineer (End-User Computing)

Full Onsite Role

Shift coverage : local business Hrs (Monday to Friday)

Role Overview

The PCaaS Onsite Engineer is responsible for managing end-user computing devices and delivering seamless IT support at client locations. This includes device lifecycle management, asset tracking, system builds, user coordination, and engagement with vendors/OEMs to ensure high service quality and operational efficiency.

Key Responsibilities

1. Device Lifecycle Management
- Manage end-to-end lifecycle of PCs, laptops, and peripherals (procurement to disposal)
- Perform device provisioning, deployment, refresh, and decommissioning
- Ensure devices comply with organizational standards and security policies

- Asset Management

- Maintain accurate inventory of IT assets in asset management systems (e.g., CMDB)
- Track asset allocation, movement, and audits
- Ensure compliance with internal and external audit requirements

- Build & Configuration

- Perform OS imaging, configuration, and software installation
- Troubleshoot build-related issues and ensure standard image compliance

- Onsite End-User Support

- Provide hands-on support for hardware, software,



and network issues
- Diagnose and resolve incidents within SLA timelines
- Coordinate with remote support teams when required

- User Coordination

- Act as the primary point of contact for onsite users
- Communicate effectively regarding deployments, incidents, and updates
- Schedule device rollouts, replacements, and support activities
- Coordinate with OEMs (e.g., Dell Technologies, Lenovo, Apple, etc) for hardware support and escalations
- Manage warranty claims, repairs, and part replacements
- Ensure vendor SLAs are met and track service performance
- Handle tickets via ITSM tools (e.g., ServiceNow)
- Ensure timely resolution and proper documentation
- Identify recurring issues and propose improvements

- Compliance & Governance

- Follow IT policies, security standards, and compliance requirements
- Support audits and reporting activities
- Maintain documentation and standard operating procedures

Required Skills & Qualifications

- Experience in desktop/laptop support and IT operations
- Strong knowledge of Windows OS, hardware troubleshooting, and imaging
- Familiarity with asset management and ITSM tools
- Valuable understanding of networking basics
- Strong communication and stakeholder management skills
- Ability to work independently in an onsite environment

Preferred Skills

- Experience with MDM tools (e.g., Intune, SCCM)
- Knowledge of PCaaS models and device lifecycle frameworks
- Exposure to enterprise environments and global support models
- Customer-focused mindset
- Problem-solving and analytical thinking
- Attention to detail in asset tracking and reporting




- Ability to manage multiple stakeholders and priorities

Why Us

We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees.

Our company is extremely diverse with 165 nationalitiesrepresented.

We offer the chance to work with colleagues across the globe.

We offer a virtual-first work environment, promoting a good work-life integration and real flexibility.

We offer comprehensive benefits for all employees.

We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect.

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and/or local law.

Candidate Data Privacy Notice | HCL Technologies

We are committed to respecting your privacy and for the protection of your personal data. Your personal data will be collected and processed in line with our candidate privacy notice:https://www.hcltech.com/candidate-privacy-notice. This privacy notice will help you to understand what personal data we collect about you, how we use this personal data, and what rights you have regarding your personal data. By replying to this email or submitting any personal data to HCLTech, you acknowledge that you have read and understood the candidate privacy notice and have provided your consent to the processing of your data for recruitment purposes as described in the privacy notice".

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📌 Onsite Engineer-End User Computing (Williamstown)
🏢 HCLTech
📍 Williamstown