LEGEND LINEN AUSTRALIAhas been creating beautiful home textiles for over thirty years, distributed through our iconic National brands; Logan & Mason, Platinum, Private Collection and Davinci. We wholesale our textile collections into both department & specialty home stores throughout Australia and New Zealand.

We are currently seeking anoutstanding Customer Service Representativeto be based in ourbusyMelbourne office. The ideal candidates will be personable, professional, a quick learner and have the ability to multi-task. It is essential that you possess a positive can-do attitude, impeccable phone manners and work well in a team.

- Data entry and processing of orders in a timely manner without errors
- Handling inbound and outbound phone calls, responding to customer queries
- Following up on orders with freight companies/ track and trace / lost deliveries
- Maintaining relationships with recent and existing customers
- Regular communication with internal Sales Representatives and assisting the sales process




- Possess in-depth product knowledge with the ability to assist customers with product choice
- Checking stock levels and communicating any issues where necessary
- Provide customer feedback to the business
- New customer accounts administration
- Resolving complaints in a helpful and timely manner
- Taking payment and liaising with the accounts department
- Sending proforma invoices and copies of invoices
- Creating and processing returns and credits

Required skill set:

- Demonstrated ability in problem-solving, taking initiative, attention to detail, time management, organisation and managing multiple priorities
- Exceptional verbal and written communication skills, an ability to speak with customers with ease
- Proficient computer and data entry skills
- An eager attitude; well-spoken and a professional phone manner
- A team player that is willing to support the team & business initiatives

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📌 CUSTOMER SERVICE REPRESENTATIVE (Moe)
🏢 LEGEND LINEN
📍 Moe