We are seeking a Full-Time Front Desk Receptionist to be the first point of contact for our dealership. This role is responsible for delivering a professional customer experience, managing front-of-house operations, coordinating appointments, and supporting the day-to-day administrative functions of the business.

The successful candidate will be customer-focused, highly organised, and comfortable working in a fast-paced dealership workplace.

About the Role

We are seeking a Full-Time Front Desk Receptionist to be the first point of contact for our dealership. This role is responsible for delivering a professional customer experience, managing front-of-house operations, coordinating appointments, and supporting the day-to-day administrative functions of the business.

The successful candidate will be customer-focused, highly organised, and comfortable working in a fast-paced dealership environment.

Working Schedule

This is a full-time position.

- Monday and Tuesday attendance is mandatory (to cover another team member's rostered days off)
- Weekend availability is required
- One additional weekday can be selected based on operational requirements and mutual agreement

Key Responsibilities

Reception & Customer Service

- Welcome customers and visitors in a professional and friendly manner
- Manage customer check-ins and direct enquiries appropriately
- Offer refreshments and maintain a welcoming showroom environment
- Ensure the reception area remains tidy and presentable at all times

Switchboard & Enquiries

- Answer and direct incoming calls and emails
- Handle walk-in enquiries and provide accurate information
- Record and relay messages promptly and accurately

Appointment Coordination

- Schedule showroom appointments, test drives, and service bookings
- Manage meeting room calendars and visitor records




- Coordinate customer appointments with relevant departments

Front-of-House Administration

- Manage incoming and outgoing mail and courier deliveries
- Monitor office supplies and place orders when required
- Assist with administrative documentation and filing

Sales & Service Support

- Enter customer information and leads into CRM systems
- Direct customers to Sales, Service, or Aftersales departments
- Assist with basic paperwork, customer follow-ups, and administrative support

Liaison & Hospitality

- Coordinate visits from manufacturers, business partners, and guests
- Support dealership events, customer functions, and special activities
- Work closely with internal teams to ensure a seamless customer experience

Compliance & Safety

- Ensure visitor sign-in procedures are followed
- Support workplace health and safety requirements
- Maintain confidentiality of customer and business information

Requirements

Essential

- Fluent English communication skills (written and verbal)
- Previous experience in reception, customer service, hospitality, retail, or administration
- Professional presentation and strong interpersonal skills
- Excellent organisational and multitasking abilities
- Strong attention to detail
- Proficiency in Microsoft Office and general computer systems
- Valid Australian Driver's Licence and reliable transport

Highly Regarded

- Previous automotive dealership experience
- Experience using CRM or dealership management systems
- Additional language skills

Why Join Us?

- Join a fast-growing automotive group representing leading international brands
- Supportive and collaborative team environment
- Exposure to dealership operations across sales and service
- Career progression opportunities into administration, customer experience, and operations
- Competitive salary package and ongoing development opportunities

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📌 Receptionist (Full-Time | Weekend Required) (Melton City)
🏢 Harmony Auto
📍 Melton City