Operations & Customer Coordinator — ClickDeck

Full-time or part-time (4 days/week) considered

ClickDeck designs and supplies engineered modular decking products & building systems — smarter, longer-lasting alternative to timber deck frames. We're growing fast and always refining how we do things.

We're looking for a full-time Operations & Customer Coordinator to be the steady point of contact for our customers from enquiry through to delivery and after-care.

Customer communication is central to this role

- Owning the customer journey end-to-end — from initial enquiry and quote, through to final delivery, and any after-care or during-care of the build
- Following up on outstanding quotes to help convert them into confirmed orders — not pushy, just warm and helpful
- Following up with customers at key points in their order journey to keep them informed, reassured, and confident in their decision
- Answering incoming calls and being a genuinely helpful first point of contact
- Resolving customer issues (like freight or delivery queries) calmly and clearly
- Making customers feel looked after, not chased — a good experience here is what turns into referrals and repeat business

You’ll also handle the coordination that keeps orders on track

- Reconciling incoming payments and updating HubSpot deal stages accordingly
- Invoicing customers via Xero
- Processing orders and invoices
- Ordering materials from suppliers and tracking lead times




- Managing freight — bookings, tracking, and resolving delivery issues
- Organising sample requests for customers
- Triaging quote requests to the right estimator
- Creating pack lists from invoices for the warehouse team
- Order confirmations, chasing deposits, and tracking dispatch dates
- Matching supplier invoices and receipts, and managing petty cash
- Checking in post-delivery to make sure the build is going smoothly and resolving any after-care issues

What we’re looking for

- A natural communicator — warm, clear, and reassuring on the phone
- Comfortable and confident making and taking calls as part of the day‑to‑day
- Strong organisational skills — think "office manager" level attention to detail and follow-through
- Genuine comfort talking about product and building customer confidence, without being pushy or "salesy"
- Experience with Xero and CRM systems (HubSpot experience a bonus)
- A calm problem‑solver who can handle logistics hiccups without rattling the customer
- High computer literacy — confident across multiple software systems day to day
- Strong multitasking ability — comfortable juggling calls, orders, and admin without losing track
- A bit of technical curiosity — comfortable getting your head around how our product works so you can explain it confidently to customers

Full time or part-time (4 days/week) considered

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📌 Operations & Customer Coordinator (Williamstown)
🏢 Clickdeck
📍 Williamstown