Head of Youth Community & Outreach Services

Lead services that empower, inspire and shape the future of young people in your community.

At Youth Projects, we specialise in addressing disadvantage and delivering high-impact support with no judgement, full stop. Across Greater Melbourne, our services support young people through mental health and wellbeing services, community outreach and pathways to education, training and employment, helping them build brighter futures.

We’re looking for a strategic, values-led and people-focused Head of Youth, Community & Outreach Services based out of our Glenroy HQ to lead our Youth Services teams across Melbourne.

This role is ideal for a senior leader who thrives in complex service environments, inspires high-performing teams, builds strong partnerships and delivers meaningful outcomes for young people and communities.

What Makes You a Great Fit

- You’re an experienced community services leader who knows how to bring people together, create positive culture and deliver strong outcomes across multiple programs and stakeholders.
- You’re strategic yet hands-on, confident leading change and passionate about creating environments where people feel supported, empowered and able to thrive.
- You build strong relationships with funders, partners and community stakeholders, creating opportunities for collaboration, innovation and growth.
- You foster accountability, continuous improvement and high performance, while leading with empathy, integrity and a commitment to inclusion.
- Most importantly, you’re motivated by the opportunity to create positive change and help young people build brighter futures.

Why You’ll Love This Role

- Lead services that create meaningful opportunities for young people and help break cycles of disadvantage.
- Shape the future direction and growth of programs that remove barriers and create pathways to wellbeing, education, training and employment.
- Build and develop capable leaders and high-performing teams who are committed to creating positive change.
- Work closely with executive leaders to influence strategy, service development and innovation.
- Create and strengthen partnerships that improve access, opportunity and outcomes across communities.
- Use your leadership and influence to drive sustainable change for young people, services and systems.
- Be part of an organisation committed to inclusion, empowerment, social justice and creating a more equitable future.

About the Role

As Head of Youth, Community & Outreach Services, you’ll provide strategic and operational leadership across Youth Projects' Youth, Community & Outreach portfolio, ensuring services remain impactful, sustainable and responsive to the needs of young people and communities.





You’ll lead and develop high-performing leaders and teams, ensuring services are safe, responsive, sustainable and focused on achieving meaningful outcomes for young people. Working closely with operational leaders, you’ll build capability, strengthen culture and foster an environment where people feel supported, empowered and accountable for delivering excellence.

You’ll play a key role in shaping the direction of services, translating strategy into action and driving innovation, continuous improvement and growth across the portfolio. Working alongside executive leaders, funders, government partners and community stakeholders, you’ll help identify new opportunities, strengthen service delivery and ensure programs continue to respond to the evolving needs of young people and communities.

This role would suit someone who thrives on developing people, leading through complexity and balancing strategic thinking with hands-on leadership.

Most importantly, you’ll help create opportunities for young people who have experienced disadvantage, ensuring they have access to the support, connections and pathways they need to thrive. Through strong leadership, innovation and partnership, you’ll contribute to services that create lasting impact for individuals, families and communities.

This role is equal parts strategic leader, people leader and change maker.

What Success Looks Like (First 12 Months)

Strategic Leadership & Service Excellence

A clear vision is established and translated into high-quality, impactful services that consistently meet community needs, organisational objectives and compliance requirements.

Community Influence & Partnerships

Strong strategic partnerships enhance the organisation's reach, reputation and impact, positioning the service as a trusted leader in supporting young people and communities.

High-Performing People & Culture

Leaders are empowered, teams are engaged and capability is strengthened across the division, creating a culture of accountability, collaboration and continuous improvement.

Measurable Outcomes for Young People

Programs deliver meaningful and measurable outcomes, helping young people build resilience, strengthen wellbeing, develop life skills and access pathways to education, employment and community participation.

Sustainable & Effective Operations

Resources,



budgets and performance are actively managed to ensure efficient service delivery, informed decision-making and long-term organisational sustainability.

Values in Action

The division exemplifies the organisation's mission and values, ensuring every service is inclusive, safe, empowering and centred on the needs of young people and the community.

Why join Youth Projects?

At Youth Projects, we’re lucky to have a passionate, energetic and values-driven team who genuinely care about the work we do and the people we support.

We work hard, support each other and celebrate the impact we create every day. While the work can be challenging, it’s also incredibly meaningful and you’ll be surrounded by people who are committed, collaborative and driven by purpose.

We’re committed to creating a flexible and supportive workplace where you can thrive professionally and personally. From ongoing learning opportunities to wellbeing initiatives and genuine work-life balance, we invest in our people every step of the way.

Most importantly, the work you do here directly changes lives in the community. Excellent people deserve great perks, you’ll also enjoy:

- Free locally roasted coffee at the office every day
- Generous salary packaging benefits to increase your take-home pay
- 17.5% annual leave loading to help you make the most of your holidays
- Employee wellbeing initiatives, including access to our Employee Assistance Program
- 15 days of personal/carer’s leave each year, with up to 5 days able to be used for wellbeing or to meet other personal needs.

Please note the successful applicant will be required to: Hold or obtain a valid Working with Children Check, National Police Check Current and valid Driver's Licence as part of the onboarding and recruitment process.

Our commitment to diversity, inclusion and belonging: At Youth Projects, we value the unique experiences, perspectives and contributions that a diverse workforce brings. We are committed to creating a safe, inclusive and welcoming workplace for all and actively encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and people of all genders, sexualities and identities, including members of the LGBTIQA+ community

Safety Screening: Youth Projects is committed to being a child-safe organisation, providing an workplace where children and young people who come into contact with the organisation feel safe and respected. Youth Projects has zero tolerance for child abuse, neglect or exploitation. All successful applicants will be subject to relevant child safety screening and compliance requirements.

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📌 Head of Youth Community & Outreach Services (Williamstown)
🏢 Youth Projects
📍 Williamstown