Securelogic Solutions - North Melbourne VIC

Desktop Support Engineer - Managed Services (MSP)

About Us
Securelogic is a Melbourne-based Managed IT Service Provider (MSP), delivering proactive IT support, cyber security, and tailored solutions to clients across Australia. As we continue to grow, we're looking for an experienced and passionate Desktop Support Engineer to join our professional, close-knit team.

This role is perfect for someone who thrives in a fast-paced MSP environment, enjoys solving complex technical challenges, and is eager to stay ahead of the curve in IT innovation and cyber security.

About the Role
As a Desktop Support Engineer, you'll play a vital role in supporting our clients across desktops, servers, networks, and cloud technologies. You'll provide both remote and onsite support, deliver exceptional customer service, and work on a diverse range of technologies.

Your strong troubleshooting ability, proactive approach, and passion for continuous learning will help you succeed and grow with us.

What You'll Need (Must-Have Skills & Experience)

Minimum 4 years' IT support experience, with at least 3 years in an MSP environment ********

Strong knowledge of Microsoft Windows Server 2016-2025, Active Directory, DNS & Group Policy

Hands-on experience with Desktop Support (Windows 10/11)

Solid understanding of network security (firewalls, switches, routers)

VMware administration experience





Router/Firewall administration across multiple vendors (e.g. SonicWall, Fortinet)

Ticketing systems and RMM tools expertise

Valid driver's licence (onsite client work will be required)

About You

Excellent communicator with strong customer service skills

Positive, "can-do" attitude with enthusiasm for solving challenges

Passionate about technology, IT security, and continuous learning

Able to work independently as well as part of a collaborative team

Thrive under pressure and remain calm in high-stress situations

Formal qualification in IT or a related discipline is desirable

Key Responsibilities

Deliver high-quality support via phone, remote access, and onsite visits

Manage and resolve service desk tickets within SLAs

Provide both proactive and reactive technical support across a wide tech stack

Assist in designing and implementing technical solutions end-to-end

Build strong client relationships through exceptional service

Perform daily system monitoring and administration tasks

Troubleshoot and resolve complex technical issues

Why Join Securelogic?
You'll be joining a energetic and growing MSP where your ideas, skills, and contributions will make a real impact. Our team is passionate, collaborative, and always ready to go the extra mile for our clients. If you live and breathe technology and want to grow in an environment that values innovation and excellence, we'd love to hear from you.

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📌 Desktop Support Engineer (Melbourne)
🏢 Securelogic Solutions
📍 Melbourne