Customer Service/Administration/Marketing Coordinator

We are a proud, Melbourne based manufacturer that has been servicing the mining, marine, agricultural and Defence forces for years. We manufacture unique custom made recovery, mooring and lifting solutions for both the national and international markets. We pride ourselves on our high quality products and service, which are recognised globally. Join us and work with passionate people who are driven to grow and expand the business.

About the role

We are seeking a talented Customer Service/Administration/Marketing Coordinator to join our team at our Bayswater, Victoria location on a full-time basis. This is a role that combines customer service excellence, administrative expertise, and marketing support, making it an ideal opportunity for a versatile professional who thrives in a varied, fast-paced environment. You will be central to our operations, ensuring seamless customer interactions while supporting key administrative and marketing initiatives.

Key responsibilities

- Managing customer enquiries and providing professional, timely responses across multiple communication channels
- Processing administrative tasks including scheduling, data entry, filing and record management
- Coordinating marketing materials and campaigns, including email communications and promotional content
- Supporting event coordination and customer engagement activities
- Maintaining and updating customer databases and CRM systems to ensure data accuracy
- Liaising between departments to facilitate smooth operations and information flow




- Assisting with general office administration, including invoicing, correspondence and documentation
- Providing administrative support to management and operational teams as required

What we're looking for

- Proven experience in customer service, administration, or a similar coordinating role
- Exceptional organisational and time management skills with the ability to prioritise multiple tasks
- Strong communication abilities, both written and verbal, with excellent attention to detail
- Proficiency in Microsoft Office Suite and experience with CRM or database management systems
- Professional approach to customer interactions with a customer-first mindset
- Demonstrated ability to work independently and as part of a collaborative team
- Flexibility and adaptability in a multi-faceted role requiring diverse responsibilities
- Experience with marketing coordination or social media management is highly desirable
- Relevant qualifications in administration, customer service, or business studies are advantageous

What we offer

- Full-time employment providing job security and stability
- A supportive and collaborative workplace culture that values professional development
- Prospect to develop skills across customer service, administration and marketing disciplines
- Competitive remuneration package
- A role with variety and the chance to make a meaningful contribution to multiple areas of the business
- Flexible working arrangements where appropriate for the role

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📌 Customer Service/Administration/Marketing Coordinator (Williamstown)
🏢 Black Snake (AUST)
📍 Williamstown