Ellis Air is a well established air conditioning company specialisingin design, installation, maintenance and breakdown services to a wide range of industries. Our Head office is located in Moorabbin Airport.

We have an opportunity for a well-organised individual who has a high attention to detail to join our team as a Service Co-Ordinator in a full time role. This role is critical to ensuring the smooth dispatch and coordination of both technicians and subcontractors. If you thrive on managing teams, solving problems, and keeping daily operations running seamlessly, we want to hear from you.

Working with our management team and account managers, your responsibilities within our service department will include:

- Scheduling and managing a large team of commercial HVAC technicians.
- Coordinating service calls, quoted works, and preventative maintenance. Including scheduling of subcontractors, ensuring that where required - attendance is organised to align with Ellis Air.
- Effectively manage and reduce works in progress while maintaining oversight of ESM and Fire Damper compliance.
- Manage appointment setting with customers, including organising access forms on customer job management portals where required.
- Organising car servicing of Service Department vehicles.
- Perform other ad-hoc administration duties as requested by Management.

ABOUT YOU

You thrive in a fast-paced setting,



confidently managing competing priorities while keeping sight of the bigger picture and adjusting your focus as needed. You are able to build and maintain strong relationships with our customers, helping to better meet their needs. While driving revenue growth and improving profitability through effective management that minimises technician downtime.

You are able to adapt and work autonomously with our service software package (training provided). This software is the engine of our department and integral to our day-to-day operation.

Skill/experience requirements:

- Minimum of 2 years experience in a Coordinator role (HVAC preferred but not essential)
- Proficient in MS Office (Excel, Word, Outlook). Advanced Excel skills will be an advantage
- Outstanding and proven customer service skills
- Excellent organisational and time management skills and proven ability to effectively prioritise workloads
- Exceptional attention to detail
- Proven ability to work collaboratively in a team environment
- Able to exercise good judgement, solve problems, show initiative and be proactive
- Excellent verbal and written communication and presentation skills in a friendly and professional manner

We pride ourselves in having a fun and progressive work environment, offering employee benefits such as 13 flexible RDOs per year and a social club. In addition, you will receive a competitive remuneration package that reflects your skills and experience.

- 13 flexible RDOs per year
- a social club

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📌 Service Coordinator (Kingston)
🏢 Ellis Air
📍 Kingston