Must Have Skills:
Candidates must be Australian Citizens holding an active NV1 security clearance or higher.

At least 3 years of experience in customer-facing technical support roles, preferably within a NOC, managed services, or similar operational setting.Proven experience with technologies from leading vendors including Cisco, Juniper, Palo Alto, Meraki, VMware, Netscaler, Fortigate, Velocloud, Solarwinds, ServiceCentral, Magpie, Splunk, and Merge.

• Exceptional verbal and written communication skills, with the ability to articulate complex technical concepts clearly to both technical and non-technical audiences. Excellent customer-facing skills, with a skilled, empathetic, and solutions-oriented approach to every interaction.

Nice to Have Skills:




Experience in Telco/ISP and Australian public sector settings is highly valued, particularly with knowledge of security and compliance frameworks.

Exposure to network automation (Python, Ansible), cloud networking (AWS, Azure, GCP), and enterprise-scale network transformation or migration projects will be a robust advantage.

Detailed Job Description
To be shared with this file.

Minimum Years of Experience 3 Years

Certifications Needed: CCNP, JNCIP, Fortinet NSE, or ITIL Foundation

Required Skill Profession

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