Support Engineer | DX at Atlassian

About the role

Atlassian offers flexibility in work arrangements, allowing team members to choose between office, remote, or hybrid setups. This approach empowers employees to better manage their personal and professional commitments. The DX team, integrated into Atlassian, focuses on enhancing engineering organizations by delivering valuable insights into developer experience and productivity.

Key facts

- Location: The Rocks, Sydney
- Engagement: Full-time
- Team: DX

What you'll do

- Provide technical support and guidance to customers using Atlassian products.
- Troubleshoot and resolve issues to ensure optimal user experience.
- Collaborate with cross-functional teams to enhance product features based on user feedback.
- Create and maintain documentation to assist users and improve support processes.

Requirements

- A minimum of 2 years of experience in a technical support or engineering role.




- Strong understanding of software development processes and tools.
- Proficiency in troubleshooting and problem-solving techniques.
- Excellent communication skills, both written and verbal.
- Experience with Atlassian products such as Jira, Confluence, or Bitbucket is preferred.

Nice to have

- Familiarity with cloud technologies and DevOps practices.
- Experience in customer-facing roles.

Skills & tools

- Proficient in using ticketing systems and support tools.
- Knowledge of programming languages such as Java, Python, or JavaScript.
- Experience with version control systems like Git.

Practical notes

Atlassian is open to hiring candidates from any country where it has a legal entity. This position may require occasional travel. Benefits include versatile work arrangements and support for personal development.

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📌 Support Engineer | DX (The Rocks)
🏢 Atlassian
📍 The Rocks