eCommerce & Digital Experience Specialist

Drive Innovation and Optimisation for a Growing Health-Tech Leader

Do you have a passion for seamless customer journeys and data-driven growth?

myduke is on a mission to redefine the patient experience in the digital health space. We are looking for a proactive and highly skilled eCommerce & Digital Experience Specialist to join our team. This is a pivotal role focused on enhancing our digital footprint, optimising our e-commerce platform, and ensuring our customers enjoy a world-class online experience from the first click to request a treatment plan to product checkout with our pharmacy partner.

The Opportunity

In this role, you will be the custodian of the end-to-end digital experience. You will collaborate closely with all team members to translate business goals into high-performing digital solutions. Whether it is refining site navigation, managing complex product launches, or deep-diving into GA4 data to find conversion opportunities, your work will directly impact our growth and patient satisfaction.

Key Responsibilities

- Platform Management: Partner with technical stakeholders to maintain e-commerce storefront stability, performance, and seamless third-party integrations.
- Customer Experience (UX/UI): Audit and optimise user journeys to reduce friction, improve accessibility, and boost conversion rates.
- Content & Merchandising: Manage the product catalogue, ensuring compliance, accuracy, and SEO/AEO optimisation.
- Data & Insights:



Monitor KPIs via Google Analytics 4, delivering actionable insights and monthly performance reports.
- Digital Marketing Support: Assist with SEO, SEM, and email campaigns by building high-converting landing pages and managing the content calendar.
- Technical Collaboration: Act as a key technical resource for platform issues, partnering with developers to identify and resolve bugs swiftly.

What You Bring

- Experience: Proven success in an e-commerce or digital specialist role, ideally in retail or health-tech.
- Expertise: Advanced knowledge of all-in-one e-commerce or customisable ecosystems.
- Analytics: Proficiency in Google Analytics 4 with a robust ability to translate data into commercial growth.
- Technical Savvy: Experience with A/B testing and SEO/AEO best practices; HTML/CSS knowledge is a bonus.
- Communication: Ability to distil technical requirements into clear, jargon-free language for stakeholders.
- Detail-Oriented: A meticulous approach to content management and QA, ensuring premium brand representation and compliance.

Why Join myduke?

At myduke, we value innovation, agility, and a 'patient-first' mindset. We operate with a collaborative, team-first culture. You will be joining a highly collaborative team where your ideas are heard, and your professional development is supported. We offer a flexible working environment and the opportunity to make a tangible impact on the future of healthcare delivery in Australia.

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📌 eCommerce & Digital Experience Specialist (Williamstown)
🏢 myduke
📍 Williamstown