Full time, Permanent

- Enterprise MDM support and maintenance experience across multiple clients
- Opportunity to be coached and step up into MDM solution design & architecture
- Permanent role with a managed services and Telstra Enterprise partner

Our Client:

Our client is Telstra Enterprise partner and we are looking candidate who is expected to act as a technical escalation point for mobility solutions for external clients (enterprise level clients) by providing a combination of project and BAU support services.

Common Requirement:

- Excellent problem identification and technical problem solving skills.
- Strong problem solving and reasoning skills to gain quick resolutions in a skilled and timely manner
- Strong customer services skills over the phone support skills

Role and Responsibilities

- Candidates should have work experience in supporting Enterprise Mobility Management (EMM) and Mobile Device management (MDM) solutions at large scale Enterprise customers.
- Have proven expertise in supporting, maintaining and troubleshootingMDM systems setup and end user related issues
- Address client queries over the phone and resolve their mobile devise related issues
- Work with the Solution Architect to implement the solutions
- Network Administration Experience: Firewalls ,Network Infrastructure ,VPN ,DNS
- Work experience as a systems admin and someone with network engineering background who has a better understanding of security fundamentals.




- Excellent knowledge of ITIL based Service Management workflow applications like Incident, Problem and requirements management.
- Experience with Design and implement of simple MDM solutions for the clients will be highly regarded

Experience/Skills

- Work experience asa System Administrator – supporting, maintaining and troubleshooting MDM systems AND Smart Devices (Apple, Android devices like tablet and smart phone, Windows iOS etc
- Technical experience with AirWatch or Intune (preferred) or other MDM products as MobileIron, XenMobile, Symantec MDM
- Certification in Airwatch or Intune shall be highly regarded
- Eagerness to learn and grow
- Robust understanding of servers & configuration & maintenance shall be hughly regarded: Windows Server 2008 / 2003, Exchange , Active Directory, Web server platforms (IIS, Apache), Linux Forms (Ubuntu, Fedora, Red Hat, Open Suse)
- Experience with Office365 shall be highly regarded
- Must have great communication and documentation skills.

What is on offer:

- Competitive remuneration
- Opportunity to grow into the solution architect role

Other titles for this role in other organisation might be: Mobility support Specialist, MDM support Analyst, System Administrator, System Engineer, Intune Specialist, Airwatch Specialist, Enterprise Mobility Support, Enterprise mobility specialist, Mobility System Engineer, Mobility Support Engineer

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📌 Enterprise Mobility Support Engineer (Melbourne)
🏢 Appentency Recruitment Services
📍 Melbourne