Oblica is a fast-growing luxury appliances business based in Melbourne, servicing a national customer base. We are a leader in high-end wood, gas and electric fireplaces, and have expanded our concept of Luxurious Warmth to include electric and hydronic radiators.

This is an opportunity for a highly motivated individual to join a small, expanding team in a dynamic and supportive work workplace.

About the Role

As Sales Support Coordinator, you will be the primary point of contact for all after-sales matters, the person our customers trust to get things sorted. In a luxury product environment, the after-sales experience is just as important as the sale itself. You'll be the calm, capable voice that takes ownership of issues, drives them to resolution, and ensures every customer feels genuinely looked after throughout the process.

You’ll manage service tickets, coordinate with suppliers and technicians, and keep customers informed at every step, demonstrating what sets Oblica apart.

Day-to-day responsibilities will include:

Acting as the first point of contact for all after-sales enquiries and issues

Creating and managing service tickets, liaising directly with suppliers throughout the process

Booking and coordinating technician interventions

Managing the end-to-end warranty process

Selling spare parts to customers as required

Processing sales modifications including returns and credit notes

Organising installer visits to prospective clients

Providing administrative support to the dispatch and supply team during leave periods

About You

Customer satisfaction isn't just a KPI to you.



It's something you take personally. You have a natural ability to listen, empathise, and quickly cut through complexity to find a practical solution. When something goes wrong, you're the person who stays composed, takes charge, and doesn't let an issue fall through the cracks.

You're highly organised, thrive under pressure, and bring energy and positivity to the team even when the workload is demanding. You understand that in a premium product environment, how you handle a problem matters as much as solving it.

What You Will Bring to the Table

Demonstrated experience in a customer service or after-sales administration role (minimum 2–3 years)

An exceptional customer-first mindset, you set a high bar for yourself when it comes to the experience you deliver

Strong problem-solving skills. Able to assess a situation quickly, identify options, and act decisively

Excellent written and verbal communication skills, including a professional and empathetic phone manner

Strong organisational skills and meticulous attention to detail

Experience managing service tickets, warranties, or technical coordination is highly regarded

Sound computer skills and the ability to adapt to different software platforms

Experience in home appliances, building supplies, or architectural products is advantageous

What We Offer

Monday to Friday, 9am – 5:00pm

A small, young and dynamic team

Relaxed atmosphere and no politics

Salary negotiable depending on experience

The opportunity to grow and develop in a fast-expanding business

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📌 Sales Support Coordinator (Williamstown)
🏢 OBLICA
📍 Williamstown