Major Sydney University is seeking an experienced Senior Business Analyst to lead an enterprise-wide Complaints Management System transformation. You will partner with business stakeholders and delivery partners to drive discovery, design, and business readiness for a SaaS platform.
You'll own end-to-end analysis, map current and future processes, support data migration, testing and governance, and play a pivotal role in achieving a consistent, compliant approach to complaints management across
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📌 Senior Business Analyst - Enterprise SaaS Transformation (Hybrid Sydney) (City of Sydney)
🏢 Ethos BeathChapman
📍 City of Sydney
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