Customer Relations Officer Role Snapshot

Role title

Role title Customer Relations Officer

Organisation

Organisation NSW Police Force

Location

Location Surry Hills

Job reference

Job reference 0000BCEM

Work type

Work type Full-Time

Grade

Salary $102,936 to $113,579 plus superannuation and annual leave loading

Application Requirements For Customer Relations Officer

- Current resume
- Responses to 2 targeted questions, maximum 500 words per response, completed in the online text boxes or attached as a separate document
- Provide an example of when you have designed and developed a professional, engaging, and informative customer focused document.
- Describe a time you resolved a challenging customer enquiry that required an explanation of complex information.

Essential role requirements and work conditions

- Australian citizenship, Australian permanent residency or New Zealand citizenship
- National Police Check
- Ability to obtain and maintain the security clearance determined by the NSW Police Force

NSW Government Candidate Requirements

The following evidence areas are practical application recommendations drawn from the work, operating environment and written questions for this role. Compare them with the official role description and its focus capabilities before you submit.

Candidate Requirements For Customer Relations Officer At NSW Police Force

Candidate evidence area

How to demonstrate it

Customer-focused document design Use a document with a defined audience and purpose. Explain how you gathered requirements, structured complex content, checked accuracy and measured whether the document worked.

Resolving complex enquiries Describe a challenging enquiry where the customer needed a clear explanation. Show how you clarified the issue, translated technical information and reached an appropriate resolution.





Written advice and quality control Demonstrate how you checked tone, facts, accessibility and approvals before information went to customers or stakeholders.

Sensitive stakeholder communication Choose an example involving health, safety, claims or another sensitive subject and explain how you balanced empathy, accuracy and procedural requirements.

Example Application Structure For Customer Relations Officer

This application requires a two-page cover letter plus two targeted responses supported by a current resume. Each targeted response has a maximum of 500 words. The structure below shows how to use the questions for detailed evidence and the cover letter for overall role fit.

What to include

Opening paragraph Name the role, give a concise summary of your relevant experience and state the value you can bring to this specific work.

Customer-focused document design Use a document with a defined audience and purpose. Explain how you gathered requirements, structured complex content, checked accuracy and measured whether the document worked.

Resolving complex enquiries Describe a challenging enquiry where the customer needed a clear explanation. Show how you clarified the issue, translated technical information and reached an appropriate resolution.

Written advice and quality control Demonstrate how you checked tone, facts, accessibility and approvals before information went to customers or stakeholders.





Sensitive stakeholder communication Choose an example involving health, safety, claims or another sensitive subject and explain how you balanced empathy, accuracy and procedural requirements.

Closing paragraph Confirm your interest, link your evidence back to the role and state your availability to complete the recruitment process.

Responses to targeted questions

Give each question its own STAR example. Use the situation and task briefly, then devote most of the response to your decisions, actions and result.

What a strong response would include

Provide an example of when you have designed and developed a skilled, engaging, and informative customer focused document. Use a document with a defined audience and purpose. Explain how you gathered requirements, structured complex content, checked accuracy and measured whether the document worked.

Describe a time you resolved a challenging customer enquiry that required an explanation of complex information. Describe a challenging enquiry where the customer needed a clear explanation. Show how you clarified the issue, translated technical information and reached an appropriate resolution.

What the panel will want to see in your examples

- A professional document designed around a real customer need
- Clear translation of complex information
- Accuracy, accessibility and appropriate quality controls
- A service result that demonstrates the value of your communication

Help With Your Customer Relations Officer Application

Before submitting, compare your examples with the full role description and complete every field in the online application. You can use Team 3Thirty’s free NSW Government cover letter template to organise your evidence.

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📌 How to apply for Customer Relations Officer (New South Wales)
🏢 Team 3Thirty
📍 New South Wales