Customer Service Representative

$67K + Super +Annual Bonus

Full time

Office-Based then Hybrid

Alexandria

Join a solid company that has been transforming Australian homes for over 30 years. They offer the stability of a global brand, but retain the feel of a supportive, close-knit team where people are trusted, developed and genuinely enjoy coming to work.

What’s in It for You

- 10 minute walk from Redfern station(Train and metro access too) for an easy commute
- 2 extra days off a year: Bday and Christmas!
- Work with an awesome Team Lead, and a supportive, fun team!
- Walking distance to the Grounds of Alexandria
- Social, friendly team culture with regular monthly events and activities

Your Day-to-Day

You’ll be the go-to person for customers, helping create a positive experience from first enquiry through to resolution





- Provide expert advice and recommend tailored product solutions
- Respond to customer enquiries via phone, email, and CRM
- Process sales orders, confirmations, and invoicing with accuracy
- Coordinate returns with dealers, freight partners, and internal teams
- Review orders for stock availability and backorders
- Support order automation and warehouse dispatch operations
- Assist with reporting and general administrative tasks

What We’re Looking For

- All industry experience welcome to apply
- A positive, upbeat approach to work, love what you do!
- Full Australian work rights
- Minimum 12 months’ experience in a phone-based customer service role
- Experience with order processing systems

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📌 Customer Service Representative (New South Wales)
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📍 New South Wales