Coastline Advice is a leading Financial Planning and Mortgage Broking business with offices in Torquay, Geelong, Anglesea, Barwon Heads, Wonthaggi, and Merimbula. We service clients throughout these regions and across regional Victoria and New South Wales.

We currently have an exciting opportunity for a well presented qualified who is energetic, and self-motivated Receptionist to join the team. Location will predominately be in our Head Office in Torquay but may include Geelong and or Barwon Heads.

General Administration / Reception Tasks:

- Arrange and manage all client appointments and adviser diaries.
- Any general office or administration duties.
- Ensure reception desk is in attendance from 9am to 5:30pm.
- Meet and greet all visitors and clients.Making them feel welcome by engaging with them and addressing them by name.
- Answer and screen calls, respond to enquiries, or transfer calls to appropriate staff member.
- Record detailed messages and pass onto recipients promptly.
- Updating of client data across all databases.
- Weekly monitoring and ordering of all stationery and supplies.
- Responsible for general office maintenance activities, including the kitchenette, Meeting Rooms, general cleanliness of office.




- Organize tea/coffee and refreshments as required, this may also include organizing lunch for other staff members during busy periods.
- Uploading invoices to zero and managing petty cash.
- Collect, sort, and distribute mail, parcels, both internally and externally.
- Collate and prepare welcome kits.
- Record all outgoing mail and complete cover letters.
- Assist with any overflow administration as directed.

Key Requirements:

At least 2 years' experience in a similar role.

Excellent communication skills and phone manner.

The successful candidate must:

- Have confident communication skills, which are open, honest, and concise.
- Have excellent organisational skills and be able to manage their time effectively.
- Possess a high level of attention to detail and problem-solving skills.
- Enjoy liaising with clients, whilst exercising discretion and confidentiality.
- Like working within a team environment and have a flexible approach to work.
- Be hard working and reliable.

This is a great opportunity for someone to join our quick-paced team on the Surfcoast.

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📌 Receptionist/Administrator (Torquay)
🏢 Coastline Advice
📍 Torquay