Human Solutions Group – Blue Mountains NSW

You’ll lead a cluster of heavily corporate/MICE-focused hotels across Northern New South Wales, driving revenue growth through disciplined sales strategy, proactive account management, and high-performance team leadership.

This role is built for a DOS-calibre leader who can win, retain, and expand corporate and event business—while setting clear standards across multiple properties.

About the role

As Cluster Director of Sales, you will manage and grow sales performance across a cluster of heavily corporate/MICE-submitted hotels in Northern New South Wales. You’ll lead a sales team (and coordinate across departments and properties) to secure and develop group business, corporate accounts, and event-driven revenue. This position is highly commercial: you’ll build proactive sales strategies, strengthen key accounts, and ensure consistent account management execution across the cluster.

Key responsibilities

- Own and deliver sales targets across the cluster, with clear focus oncorporate accounts, MICE/group bookings, and event revenue
- Build and execute aproactive sales strategyaligned with property goals, seasonality, and market demand
- Leadaccount management: develop relationships, manage pipelines, negotiate opportunities, and retain key accounts
- Identify new business opportunities through prospecting, networking, and targeted outreach (corporate, associations, planners, and event partners)
- Partner closely with hotel leadership and operational teams to ensure sales commitments are delivered and guest expectations are met




- Drive activity and performance through regular sales reviews, forecasting, pipeline governance, and measurable KPIs
- Ensure brand and proposal standards are followed across the cluster (commercial clarity, competitive positioning, and qualified presentation)
- Coach and develop sales team members through training, call coaching, structured feedback, and clear performance plans
- Collaborate on marketing initiatives to support business generation and strengthen market presence

What we’re looking for

- At least 5 years’ experience in a DOS (Director of Sales) role(or closely aligned senior sales leadership capacity)
- Strongpeople managementexperience managing sales professionals across multiple properties or a complex portfolio
- Proven success withcorporate and MICE/group salesstrategy, business development, and account retention/expansion
- Demonstrated ability to build pipelines and execute a disciplined sales process (forecasting, proposals, follow-up cadence)
- Strong negotiation skills and confidence engaging with senior corporate stakeholders and event decision-makers
- Commercial mindset with the ability to turn data and demand trends into actionable sales plans
- Excellent communication, relationship-building, and leadership presence

Role scope

- Cluster leadership responsibility acrossNorthern NSWhotels with a corporate/MICE focus
- Cross-property coordination and alignment with General Managers, Operations, and Revenue/Rooms teams
- Sales leadership, strategy ownership, and account growth accountability

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📌 Cluster Director of Sales - Sydney (Blue Mountains City Council)
🏢 Human Solutions Group
📍 Blue Mountains City Council