IKON Services are a leading Australian provider of integrated facility services, proudly supporting a large national workforce across cleaning, hygiene, waste management, and maintenance services. With a reputation for reliability, innovation, and care, we serve a wide range of commercial, retail, and industrial clients. Our people are at the heart of everything we do — and we’re looking for a Cleaning Contract Manager who shares that philosophy.

The Role

Due to growth, the business has a fantastic prospect for a Cleaning Contract Manager to join our Cleaning Operations division and the portfolio will be located in Geelong and the surrounding areas.

The role will work closely with internal and external stakeholders to ensure compliance, performance and continuous improvement in service delivery.

The role would be ideal for a detail-oriented person, who shares a passion for operational excellence, stakeholder engagement and team leadership.

Responsibilities

Management and ongoing maintenance ofcleaning contracts for the designated portfolio including the development of innovative solutions to meet client needs

Ensure profitability of the contract by controlling labour andpurchasing decisions

Continually reviewing the operation in order to develop efficiencies and cost reduction

Maintainstrong relationships with the client and ensure that issues are quicklyidentified,investigatedand resolved

Work with internal stakeholders and teams across the business to ensure consistent delivery of service outcomes

Coach, lead and mentor a team of cleaners to ensure work performance is in alignment with expected standards of performance





Ensure work is carried out in a safe manner and risks identified as per company process

Ensuring cleaning equipment is wellmaintained& available to minimise disruptions to service delivery

Complete site audits and ensure initiatives are implemented to ensure an uplift in service delivery and continuous improvement

Prepare reports in alignment within the business governance structure and defined KPIs are achieved

About You

Experience as a Contract Manager in cleaning, hospitality or service-based industries or a supervisor who is ready to advance their career

Candidates must have cleaning experience 5 plus years.

Completed tertiary studies in business management (highly regarded)

Demonstrated business acumen and ability to manage P&L; for designated contracts

Ability to communicate effectively (both written and verbal)

Experience leading, coaching and mentoring teams

Strong stakeholder management skills in order to negotiate mutually beneficial outcomes

Ability to think laterally, in order to develop effective, efficient and productive solutions

Strong organisational and time management skills

Shares a passion for service delivery and the achievement of results

What We Offer

A range of career development opportunities across Australia

Opportunity to complete a fully funded nationally accredited certification - Cert IV – Cleaning Management

A supportive and extensive management / leadership team to support the achieve of outcomes

Fully funded Employee Assistance Program (EAP). Confidential counselling with translation services available

Range of discounts from major retailers

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📌 Cleaning Contract Manager (Yea)
🏢 Ikon Services
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