Join a growing logistics business built on care, communication, and service excellence.

At Core Logistics, we pride ourselves on being the trusted partner for wharf cartage, container transport, and warehousing. We treat every job like it’s for a close family member – with precision, professionalism, and heart. As we grow, we’re looking for a Customer Service Coordinator who embodies our values and thrives in a fast-paced, team-oriented workplace.

Core Logistics - Laverton North, Melbourne VIC
Full-Time, Permanent | Monday-Friday, 8:30am-4:30pm | $68,000-$80,000 + super

Join a growing logistics business built on care, communication, and service excellence.

At Core Logistics, we pride ourselves on being the trusted partner for wharf cartage, container transport, and warehousing. We treat every job like it’s for a close family member – with precision, professionalism, and heart. As we grow, we’re looking for a Customer Service Coordinator who embodies our values and thrives in a fast-paced, team-oriented environment.

What you’ll do:

As the first point of contact for our customers, you’ll manage bookings, provide delivery updates, and ensure smooth coordination between our transport and warehouse teams. Your proactive communication will play a key role in our promise of reliability and transparency.

Key responsibilities include:

- Receive and process client bookings into our transport management system (Freight Tracker)
- Coordinate with Fleet Controllers on container availability,



vessel schedules, and collection planning
- Provide proactive job updates, ETA notifications, and delay communications to clients
- Receive and manage client complaints, resolving what's within scope and escalating the rest
- Conduct scheduled client check-ins to maintain relationships and gather feedback
- Check completed jobs are billed accurately against agreed rate cards before invoicing, and flag discrepancies
- Maintain accurate client records, job notes, and complaint logs

What we’re looking for:

We’re after someone with strong attention to detail, excellent communication, and a proactive attitude. You don’t need years of experience—just the right mindset and willingness to grow.

Ideally, you’ll have:

- 1-2 years in transport, logistics, or customer service (helpful, not essential, we'll train the systems side)
- Able to manage multiple client accounts and shifting priorities accurately
- Clear communicator, on the phone, in writing, and under pressure
- Comfortable handling a client complaint calmly and knowing when to upscale
- Valid driver's licence and own transport
- Proactive: you'd rather send the update than wait for the client to call

Why Core Logistics?

- A permanent role in a business investing in systems, structure, and people as it grows
- Works closely with fleet controllers, operations, and accounts
- Onsite parking, Laverton North base, easy access from the west

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