With more than 200 years of heritage, Chubb is a global leader in fire and security solutions, dedicated to protecting what matters most and giving our customers peace of mind. As part of APi Group, a global leader in safety and specialty services, Chubb brings industry-leading expertise, trusted reliability and forward-thinking technology to every customer and community we serve.

About Us

With more than 200 years of heritage, Chubb is a global leader in fire and security solutions, dedicated to protecting what matters most and giving our customers peace of mind. As part of APi Group, a global leader in safety and specialty services, Chubb brings industry-leading expertise, trusted reliability and forward-thinking technology to every customer and community we serve.

About the Role

Based in Townsville, you will be the key link between our field technicians, subcontractors, customers and internal teams. You will coordinate planned and reactive security service work, maintain accurate job records and help ensure our customers receive responsive, high-quality service.

This role will suit an organised and proactive coordinator who enjoys solving problems, managing changing priorities and keeping customers informed. Your planning and follow-through will help our technicians spend more time delivering outstanding service in the field.

What You’ll Do

- Coordinate and plan the daily activities and schedules of Field Service Technicians.

- Schedule reactive and planned service calls to maximise technician productivity and customer outcomes.

- Match each job with the right technician, skills,



equipment, tools and site requirements to support first-time fix outcomes.

- Respond to customer and technician calls, emails and shared-inbox enquiries accurately, professionally and promptly.

- Provide proactive customer updates about service work, delays, parts, quotes, system faults and maintenance activities.

- Monitor backlog and aged work, ensuring actions are followed up and customers remain informed.

- Raise and follow up purchase orders to support efficient processing and document flow.

- Maintain accurate information across service systems, customer portals, reports and records.

- Support planned maintenance, compliance, warranty, contract expiry, price review and customer-specific reporting.

- Help transition completed installation work smoothly into ongoing service operations.

- Contribute to team meetings, toolbox talks, customer site meetings and continuous improvement activities.

What You’ll Bring

- Experience in the security industry or a similar field-service environment.

- Experience scheduling technicians, coordinating service work orders or supporting a mobile workforce.

- Strong customer service experience with internal and external stakeholders.





- The ability to manage changing priorities across a busy regional service area.

- Confidence using technology, service systems, customer portals and reporting tools.

- Excellent organisation, attention to detail and follow-through.

- Experience with service-management, scheduling, ERP or job-management systems.

- A team-focused approach supported by personal accountability, reliability and integrity.

Why Join Chubb?

- A Townsville-based role supporting customers and communities across North Queensland.

- Career development and progression opportunities within a global organisation.

- “Everyone is a Leader” workshops to support your long-term professional growth.

- A supportive team culture backed by established systems, processes and experienced leadership.

- Employee discounts across thousands of retailers, including insurance, health and groceries.

- Fitness Passport access for you and your family.

Pre-Employment Requirements

Appointment to this role is subject to the successful completion of a mandatory pre-employment medical assessment, drug and alcohol screening, and National Police Check. The successful applicant may also be required to obtain and maintain additional security clearances relevant to the role.

At Chubb, we are committed to building a diverse and inclusive workplace. We welcome applications from people of all backgrounds, including people with disability, LGBTIQA+ people and people from culturally diverse communities.

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📌 Field Service Scheduler (Townsville)
🏢 Chubb Fire & Security
📍 Townsville