Implementation Capability Lead

Location: Sydney CBD, hybrid

Lead and develop a team of approximately 15-20 Implementation Consultants within a growing enterprise SaaS business. This is a capability leadership role focused on people, delivery standards and commercial performance. It is not a hands-on technical lead or project Delivery Manager position.

The role: You will lead the Implementation Consultant function and improve how customer implementations are delivered across the business. Your responsibilities will include:

- Leading, coaching and performance managing the consulting team
- Developing senior consultants, team leads and emerging managers
- Improving delivery standards, governance and ways of working
- Managing utilisation, forecasting, capacity and team performance
- Reducing rework and improving delivery quality and consistency
- Supporting Delivery Managers across multiple customer engagements
- Building adoption for new operating models, tools and processes
- Improving commercial, customer and operational outcomes

Your background:



You will have:

- Formal leadership experience across consulting, implementation, qualified services or customer delivery
- Experience managing a sizeable team, ideally 15 or more people
- Evidence of building or materially improving a delivery capability
- Introduced operating models, governance or delivery frameworks that were adopted across teams
- Commercial delivery experience covering utilisation, forecasting, capacity or portfolio performance
- Experience supporting multiple concurrent external customer implementations
- Strong senior stakeholder and change leadership skills
- A background in SaaS, software implementation or configurable platforms

Technical implementation experience is useful, but deep configuration or coding experience is not required. The priority is proven people leadership, capability transformation and commercial delivery maturity.

#J-18808-Ljbffr

📌 Implementation Team Lead (City of Sydney)
🏢 Fyndr Group
📍 City of Sydney