- High-volume inbound role handling time‑critical customer situations.
- KPI-driven contact centre for experienced, performance-focused agents.
- Suited to resilient professionals who thrive in fast‑paced environments.

Customer Service Consultant – Contact Centre (Insurance)

Join a well‑known insurance organisation as a Customer Service Consultant in a fast‑paced, inbound contact centre workplace. This is a high‑volume, KPI‑driven role suited to experienced contact centre professionals who are confident managing multiple systems, handling challenging calls and consistently meeting performance expectations.

What’s In It for You

- $37.13 per hour + super, plus penalty rates and overtime.
- Modern CBD office close to Central Station.
- Join a stable, globally recognised insurance brand.
- Structured training with ongoing coaching.
- Clear KPIs, performance frameworks and leadership support.
- Supportive team culture with experienced leaders.

About the Role

- Full‑time inbound contact centre role in a high‑volume insurance environment.
- Handle time‑critical and often emotive customer calls with confidence and excellent customer service.
- Work in a structured, KPI‑driven environment with clear targets.




- Navigate 3-5 systems simultaneously while maintaining accuracy and efficiency.
- 100% office‑based for the first 6 months.
- Rotating roster Monday - Sunday, 6:00am - 8:00pm (post training).

About You

- Proven experience in a high‑volume, phone‑based contact centre (essential).
- Comfortable working to KPIs such as AHT, quality and adherence.
- Confident using multiple systems simultaneously while on calls.
- Demonstrated reliability, consistent attendance and solid tenure.
- Resilient and able to manage difficult or emotional customer interactions.
- Open to feedback and comfortable working in a structured, performance environment.
- Confident communicator who can take the lead in customer conversations.
- Able to commit to full‑time, in‑office work in the Brisbane CBD.
- Available for a rotating roster across a 7‑day operation.
- Full Australian unrestricted work rights required.
- Must be able to pass a Police Check.

Please note: This is a high‑accountability role. Reference checks will be conducted early in the process, including verification of attendance and reliability.

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📌 Customer Service Consultant (Brisbane City)
🏢 Talentpath Recruitment
📍 Brisbane City