Customer Service Representative | Hunter Valley

Job description Ready to start fresh in a supportive, people-focused role with room to grow? Whether you're just starting out, returning to work, or looking for a change, we’ll help you build a career in customer service!

What’s in It for You?

- Penalty rates for week-end work, public holidays or overnight work
- Paid birthday off (conditions apply)
- Additional annual leave
- Monthly performance bonuses ($300 to $500 per month)
- No sales – 100% customer service
- Full training provided – learn everything you need to succeed

About the Role Join our banking customer service team and help customers with everyday enquiries. You’ll be supported every step of the way with structured training and coaching.

This role is best suited to someone who is comfortable with:

- High call volumes
- Repetitive tasks
- Strict KPIs (AHT, QA, adherence)
- A structured environment with strong compliance requirements
Has thick skin and can handle challenging conversations





Your day-to-day will include:

- Answer inbound customer calls (no sales)
- Help with customer's banking related queries including fraud, dispute, credit card and business banking
- Use multiple systems to find solutions
- Provide accurate and professional support

Please note: This is an on-site role. Training period is exclusively on site. Work from home may be possible subject to strict terms and conditions.

What We’re Looking For

- Transparent, confident communicators
- Great attitude and willingness to learn
- Basic computer skills (we’ll teach you the rest)
- Year 10 completion
- Australian working rights and ability to pass a police check

Who Thrives Here?

We welcome people from all walks of life, including:

- Students and grads
- Parents, carers, and return-to-work candidates
- Career changers and retirees

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📌 Customer Service Representative | Hunter Valley (Maitland)
🏢 seek.com.au
📍 Maitland