Coldshield is a leading manufacturer and supplier of industrial door products throughout Australia since 1985. Coldshield is an Australian-owned family business that truly believes in excellent customer service. Teamwork and collaboration are key to our continued growth. We steadfastly commit to our people and to building a culture around a can-do attitude, respect, and teamwork.

The opportunity:

We’re looking for a Field Service Coordinator to join our service team. You’ll ensure customers receive outstanding support by coordinating end-to-end service delivery, managing communications and tracking job progress. If you thrive in a dynamic environment and possess strong organisational and customer-service skills, we invite you to be a key part of our team and contribute to our success

Key Responsibilities:

- Manage end-to-end reactive service cases in our CRM, from logging through to resolution
- Act as the primary customer contact, responding promptly via phone and email
- Coordinate daily with field service technicians, finance and production teams
- Maintain customer portals and assist with regular service reports and KPI reporting




- Identify process gaps and recommend improvements to enhance service delivery

Who you are:

- Robust organisational skills, with the ability to prioritise competing requests and manage a dynamic workflow
- Exceptional attention to detail and accuracy
- Excellent communication skills—both written and verbal—and a customer-focused mindset.
- Proficiency in Microsoft Office; experience with ERP/CRM systems (e.g., Dynamics 365) highly regarded
- A proactive, problem-solving approach and the ability to work collaboratively within a fast-paced team
- Existing trade or mechanical experience/exposure would be highly advantageous

What we can offer you:

- Role with purpose and genuine job satisfaction
- Supportive team with a positive team culture
- Opportunity to grow personally and professionally
- Celebrate you—enjoy a paid day off on your birthday
- Competitive salary package
- Be part of a forward-thinking team that is constantly improving

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📌 Field Service Coordinator (Toowoomba Regional)
🏢 Coldshield
📍 Toowoomba Regional