Frontline Recruitment Group – Townsville QLD

This is an exciting opportunity to join a well-established premium hotel renowned for delivering exceptional guest experiences through outstanding service and a people-first culture. With a strong focus on leadership, employee development and operational excellence, this business offers a supportive environment where people are empowered to grow, succeed and make a genuine impact.

The Role & Responsibilities

An exciting opportunity has become available for an experienced People & Culture Manager to lead the hotel's human resources function while partnering closely with the General Manager and leadership team. This is a true generalist role that combines strategic leadership with hands-on operational support across all aspects of People & Culture. You will lead recruitment, onboarding and talent development, coach and support leaders in all areas of people management, oversee employee relations, performance management and succession planning, and drive engagement, recognition and wellbeing initiatives. You'll play a key role in workforce planning, payroll support, HR reporting and analytics, while ensuring compliance with employment legislation, workplace policies and best-practice HR standards. Working collaboratively across all departments, you'll also manage workers' compensation and return-to-work programs, strengthen external recruitment partnerships, develop leadership capability and foster a positive, inclusive and high-performing workplace culture that supports both business success and an exceptional team member experience.



The hotel is undergoing a renovation under new ownership, so experience in change management and in creating a culture of working in a supportive hotel environment is of great benefit.

About You

You are an experienced Human Resources professional who enjoys collaborating with operational leaders and creating positive workplace environments. You bring strong commercial awareness, excellent communication skills and a genuine passion for developing people and culture.

To be successful, you will have:

- Minimum 3 years' experience in a Human Resources or People & Culture leadership role with a strong knowledge of Australian employment legislation and workplace relations
- Experience managing recruitment, employee relations and performance management and able to demonstrate an ability to influence and coach leaders at all levels
- Excellent communication, interpersonal and stakeholder management skills and strong organisational skills with exceptional attention to detail
- Experience using Microsoft Office and HRIS platforms
- Ability to maintain confidentiality and manage sensitive matters professionally
- A proactive, positive and solutions-focused approach

What's On Offer

- Salary package of $95,000 + Super
- Work directly alongside an experienced General Manager and leadership team
- Opportunity to influence culture, engagement and organisational success
- Genuine autonomy within a broad and rewarding HR leadership role
- Ongoing professional development and career progression opportunities
- Supportive, collaborative and people-focused working workplace

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📌 Hotel HR Manager (Townsville)
🏢 Frontline Recruitment Group
📍 Townsville