Customer Service Representative - Part Time

Superior Food Services is an Award-winning market leader in Food Service distribution. We pride ourselves on being at the forefront of customer service excellence and providing valued offerings to our customers.

Due to the continual growth of our organisation, we are actively seeking applications for our next Customer Service superstar to join our Wagga Wagga branch

About the role

Reporting directly to the Branch Manager, this part-time position requires you to have a proven background in customer service and sales administration. You will be responsible for providing premium service levels to our valued customers

The role will require the following:

- Manage end-to-end order processing for customer accounts, including accurate entry of purchase orders and reviewing stock availability and substitutions.
- Liaise with internal and external stakeholders, including participation in planning and coordination meetings
- Prepare and finalise all relevant shipping and customs documentation, including Border Force requirements
- Issue timely and accurate invoices in line with cruise schedules and delivery deadlines
- Respond to customer enquiries, complaints, and special requests with a strong focus on resolution and service recovery
- Remain calm and efficient under pressure, particularly during peak service windows and high-volume periods




- Maintain a strong understanding of client needs, delivery timeframes, and operational requirements unique to the cruise industry

All about you:

- Prior experience working as a Customer Service Specialist in a busy customer service environment preferably food service or FMCG industry.
- Customer orientation and ability to adapt/respond to different types of characters.
- Great attention to detail
- Excellent communication and interpersonal skills with excellent phone manners.
- Ability to multi-task, prioritise, and manage time effectively.
- Proficient in using MS Office.

What we can offer

- Competitive hourly rate
- A friendly, supportive team in a fast-growing national company
- Genuine career progression?grow your career with us!
- 12 weeks of gender-neutral paid parental leave for primary carers
- Long-term job security in a secure industry
- Generous employee discounts on Superior Food Services products
- Access to WHEREFIT discounts (health, fitness, and wellness perks)
- Employee Assistance Program (EAP)
- Free on-site parking

The successful candidate will be required to undertake a successful National Police Check.

We proudly embrace and promote cultural diversity and Equal Employment Opportunity within the workplace. Indigenous Australians, Torres Strait Islanders, and minority groups are encouraged to apply.

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📌 Customer Service Representative - Part Time (Wagga Wagga)
🏢 Superior Food Services
📍 Wagga Wagga