Job Type: Permanent position | Full time position

Job Description

Customer Care Manager Frenchs Forest, NSW | Full-Time Permanent | $95K + Super

Lead a customer care function supporting hospitals, healthcare professionals, and life-changing outcomes. Australian Biotechnologies is seeking an experienced Customer Care Manager to lead and develop the Customer Care function within a specialised healthcare environment.

What's on offer

$95,000 base salary + super to commence.

Opportunity to progress to $115,000 base salary + super upon successful completion of probation.

Permanent full-time chance with Australian Biotechnologies.

About the Role

You will be responsible for:

- Leading, coaching, and developing the Customer Care team to deliver exceptional service outcomes.
- Managing daily workflow, workload allocation, and team priorities.
- Acting as the escalation point for hospitals, key customers, and complex customer enquiries.
- Reviewing open orders, identifying delays or risks, and driving timely resolutions.
- Maintaining and improving Customer Care processes, SOPs, and workflows.
- Monitoring KPIs, reporting trends, and identifying opportunities for continuous improvement.
- Collaborating with Sales, Warehouse, Supply Chain, Demand Planning, and Operations teams to resolve customer issues.
- Supporting system improvements, reporting enhancements, and process automation opportunities.

About You

- 3-5 years' experience within customer service, order management, customer operations, or a similar environment.
- Previous experience leading,



supervising, or mentoring a customer service team.
- Strong problem-solving skills with the ability to manage competing priorities.
- Experience within healthcare, medical devices, manufacturing, or supply chain environments (highly desirable).
- Strong reporting capability with experience using Excel and ERP systems.
- Excellent communication skills with the ability to build strong internal and external relationships.

Why Join Australian Biotechnologies?

- Make a meaningful impact supporting healthcare outcomes across Australia.
- Lead a critical customer function within a specialised medical manufacturing organisation.
- Work closely with hospitals, healthcare professionals, and key industry stakeholders.
- Opportunity to drive process improvements and shape customer operations.

If you are an experienced customer operations leader looking to take the next step in your career within the healthcare sector, we would love to hear from you.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people. We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability.

If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at ***********@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.

#J-18808-Ljbffr

📌 Customer Care Manager (Northern Beaches Council)
🏢 Hoban Melbourne
📍 Northern Beaches Council