Team Leader / Operations Manager - NDIS Services

We're not looking for someone to simply manage a team.

We're looking for a commercially minded NDIS leader who can build, scale and lead a high-performing disability support business while maintaining exceptional participant outcomes.

This is an exciting opportunity for an experienced NDIS professional who understands that delivering outstanding care and running a successful business go hand in hand.

Based in Smithfield, you'll work closely with senior leadership to drive growth, improve operational performance, mentor staff and ensure the business continues to thrive.

If you're passionate about the disability sector, understand the NDIS inside and out, and know how to turn strategy into results, we'd love to hear from you.

Lead. Grow. Make a Difference.

We're not looking for someone to simply manage a team.

We're looking for a commercially minded NDIS leader who can build, scale and lead a high-performing disability support business while maintaining exceptional participant outcomes.

This is an exciting opportunity for an experienced NDIS professional who understands that delivering outstanding care and running a successful business go hand in hand.

Based in Smithfield, you'll work closely with senior leadership to drive growth, improve operational performance, mentor staff and ensure the business continues to thrive.

If you're passionate about the disability sector, understand the NDS inside and out, and know how to turn strategy into results, we'd love to hear from you.

About the Role

As our Team Leader, you'll take ownership of the day-to-day operations of the business while leading our growth strategy.

You'll ensure our participants receive exceptional service,



our workforce is engaged and supported, and the business continues to grow sustainably.

This role requires someone who is highly organised, commercially astute and confident making decisions based on data, financial performance and operational outcomes.

What You'll Be Responsible For

- Leading and mentoring a high-performing team
- Growing our participant base through business development and relationship management
- Building strong referral networks with Support Coordinators, Plan Managers, Hospitals, Allied Health providers, NDIS, and community organisations
- Managing daily operations to ensure the business runs efficiently
- Monitoring budgets, profitability and financial performance
- Analysing KPIs and using data to drive business improvements
- Ensuring compliance with the NDIS Practice Standards and Quality & Safeguards Commission requirements
- Overseeing participant onboarding, service delivery and workforce planning
- Managing rostering and resource allocation
- Driving continuous improvement across the business
- Identifying opportunities for expansion and recent services
- Creating a positive, accountable and high-performance culture

About You

You'll be someone who enjoys building businesses, not just maintaining them.

You'll have:

- Extensive experience within the NDIS sector
- Proven experience leading teams




- Strong operational management experience
- Demonstrated success growing an NDIS business or service
- Excellent understanding of NDIS funding, pricing arrangements and service delivery
- Strong financial and commercial acumen
- Ability to interpret financial reports, budgets and performance metrics
- Exceptional organisational and time management skills
- Outstanding communication and stakeholder engagement skills
- Confidence managing difficult situations and making sound decisions
- A proactive, solutions-focused mindset
- A passion for developing people and creating high-performing teams

Essential Requirements

- Previous leadership experience within an NDIS provider
- Current Driver Licence
- NDIS Worker Screening Check
- Working With Children Check (where applicable)
- Current First Aid & CPR Certificate
- National Police Check
- Full Australian working rights

Why Join Us

- Opportunity to genuinely shape and grow an expanding NDIS business
- Leadership role with autonomy and influence
- Supportive senior leadership team
- Career progression opportunities
- Competitive salary package
- Rewarding work that changes lives every day

We Want Someone Who

- Thinks like a business owner
- Leads by example
- Understands both people and numbers
- Can identify opportunities before others do
- Is passionate about quality care and operational excellence
- Wants to build something exceptional rather than simply maintain the status quo

If you're an experienced NDIS leader who knows how to grow a business, build strong teams and deliver outstanding participant outcomes, we'd love to hear from you.

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📌 Team Leader / Operations Manager – NDIS Services (Cumberland City Council)
🏢 Summit Recruitment
📍 Cumberland City Council