This is a casual Reservations Coordinator position (approx. 20hrs per week) located in Mosman, NSW (best accessed via car). Monday, Tuesday, Saturday OR Sunday.

What you’ll be doing

- Handling all incoming reservation enquiries and bookings via phone, email and online channels
- Maintaining accurate guest records and reservation details
- Assisting with group bookings
- Responding to guest queries and resolving any issues in a timely manner
- Providing exceptional customer service to build long-term relationships with guests
- Collaborating with the wider hospitality team to ensure a seamless guest experience
- Managing social media posts, content and scheduling or select venues
- Managing the creation and distribution of gift cards

What we’re looking for





- Now Book It experience is advantageous, however full training will be provided
- Strong communication and interpersonal skills, with the ability to liaise with guests and colleagues at all levels
- Excellent problem-solving and conflict resolution skills
- Proficient in using reservation and booking platforms
- Exceptional attention to detail and data entry skills
- Flexible and adaptable, with the ability to work in a fast-paced workplace
- A genuine passion for hospitality and delivering outstanding customer experiences

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📌 Casual Reservations Coordintoor (City of Sydney)
🏢 Grand Pacific Group
📍 City of Sydney