AGC Auto Gate Centre is one of Sydney's leading providers of automatic gates, garage doors, roller shutters, access control systems and automation solutions. We specialise in servicing, manufacturing, supplying and installing residential, commercial, industrial and strata projects throughout the Sydney Metropolitan area.

With over 15 years of industry experience and a rapidly growing customer base, AGC is committed to delivering exceptional customer service, fast response times and quality workmanship. We are looking for an experienced Service Coordinator who can become the backbone of our Service Division and help drive the next stage of our growth.

About AGC Auto Gate Centre

AGC Auto Gate Centre is one of Sydney's leading providers of automatic gates, garage doors, roller shutters, access control systems and automation solutions. We specialise in servicing, manufacturing, supplying and installing residential, commercial, industrial and strata projects throughout the Sydney Metropolitan area.

With over 15 years of industry experience and a rapidly growing customer base, AGC is committed to delivering exceptional customer service, fast response times and quality workmanship. We are looking for an experienced Service Coordinator who can become the backbone of our Service Division and help drive the next stage of our growth.

About the Role

We are seeking a highly organised, motivated and confident Service Coordinator to manage the day-to-day operations of our growing Service Division.

This role is responsible for coordinating technicians, communicating with customers,



managing service requests, monitoring job progress and ensuring every job is completed efficiently while delivering an outstanding customer experience.

The successful applicant will play a key role in ensuring technicians are productive, customers remain informed and every service request is actioned promptly.

Key Responsibilities

- Schedule and dispatch technicians efficiently.

- Prioritise emergency and urgent service requests.

- Coordinate customer bookings and job updates.

- Allocate jobs based on location, skills and availability.

- Manage ServiceM8 job scheduling and documentation.

- Organise parts and return visits.

- Liaise with customers, suppliers and technicians.

- Monitor job progress and technician productivity.

- Ensure jobs are completed, invoiced and closed promptly.

- Support the Service Manager with daily operations and reporting.

What We Need

- Previous scheduling or service coordination experience.

- Strong communication and customer service skills.

- Excellent organisation and time management.

- Ability to multitask in a fast-paced workplace.

- Experience with ServiceM8 or similar software is preferred.

- A proactive attitude and strong problem-solving skills.

Our Expectations

- Deliver outstanding customer service.

- Keep technicians productive and organised.

- Respond quickly to customer enquiries.

- Ensure no job is overlooked.

- Maintain accurate job records.

- Take ownership and work as part of the team.

- Always represent AGC professionally.

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📌 Service Coordinator / Dispatcher (Bankstown)
🏢 Auto Gate Centre
📍 Bankstown