ABC Towing Services is a leading provider of towing, transport and roadside assistance services. We are known for our professionalism, reliability and customer-focused approach.
As our business continues to grow, we are seeking an experienced, organised and detail-oriented Accounts & Administration Officer to join our team.
This is a varied role combining accounts payable, accounts receivable and general office administration. From time to time, you will also assist our transport team with customer enquiries, bookings and quotes. Previous experience within transport, logistics, automotive or a similar fast-paced service workplace would be highly regarded.
Key Responsibilities
Accounts
- Process accounts payable and accounts receivable transactions
- Prepare and maintain purchase orders
- Generate accurate invoices and customer statements
- Monitor outstanding debtor accounts and follow up overdue payments
- Reconcile supplier statements and investigate discrepancies
- Respond to supplier and customer account enquiries
- Maintain accurate and up-to-date financial records
- Assist with general account reconciliation and reporting requirements
Administration and Customer Service
- Answer incoming telephone calls and respond to emails
- Provide professional customer service and telephone support
- Complete general office administration, including filing and scanning
- Open and maintain customer and job files
- Accurately record bookings received by phone, email and text
- Ensure all required booking and customer information is obtained
- Enter jobs into the company’s transport management software
- Assist with preparing quotes and responding to customer enquiries
- Communicate booking and job information to drivers, customers and other team members
- Build and maintain positive relationships with customers, suppliers and colleagues
- Provide general administrative support to the accounts and transport teams as required
About You
- Previous experience in an accounts payable, accounts receivable or similar accounts administration role
- Good working knowledge of MYOB accounting software
- Strong attention to detail and accuracy
- Experience with invoicing, reconciliations and debtor follow-up
- Excellent organisational and time-management skills
- Strong written and verbal communication skills
- Confidence managing a high volume of calls, emails and administrative tasks
- The ability to prioritise work in a busy and fast-paced environment
- A positive attitude and strong work ethic
- The ability to work independently and collaboratively within a small team
- A professional and customer-focused approach
Experience within towing, transport, logistics, automotive services or fleet operations would be beneficial but is not essential.
Hours
This is a Monday-to-Friday position.
There may also be an opportunity to participate in rotating weekend or after-hours phone coverage, subject to availability and mutual agreement.
What We Offer
- A varied role within an established and growing local business
- A supportive, close-knit team environment
- Training in our internal transport and job-management systems
- The opportunity to develop experience across accounts, administration and transport operations