URGENT – 11 x Customer Service Representative - NSW Government - Maitland

Our NSW Government client is urgently seeking 11 Customer Service Representatives to join their Contact Centre team based in Maitland .

If you have a strong customer service background and enjoy helping people, we'd love to hear from you! Please review the details below and apply if this opportunity is the right fit for you.

Position: Customer Service Representative

Number of Positions: 11

Start Date: 31 July 2026

End Date: 30 January 2027

Pay Rate: $37.39 per hour + Super

Location: Maitland Contact Centre

Work Arrangement: Hybrid (minimum 2 days per week on site)

Pre-Employment Checks: National Police Check and two professional reference checks

Location: Based in proximity to the site in Maitland

Working Hours

Successful candidates will work on a rotating roster between 7:00 am and 7:00 pm, Monday to Friday .

The roster operates on a two-week rotation , meaning you'll work the same shift for two weeks before moving to the next shift. Shift patterns include:

- Early shift (e.g. 7:00 am start)
- Mid shift (e.g. 9:00–10:00 am start)
- Late shift (e.g. 11:00 am start)

Essential Requirements

We're looking for candidates who have:

- 2–3 years' experience in customer service (call centre, administration or retail)
- Excellent written and verbal communication skills
- Previous experience working in an office environment
- Intermediate computer skills, including:
- Typing and data entry
- Confident use of a computer, mouse and multiple screens
- Skilled email etiquette
- Proficiency in Microsoft Outlook, Teams and the Microsoft Office Suite

- The ability to learn new systems quickly and confidently

Previous NSW Government experience is desirable but not essential.

Training

Successful candidates will complete:

- 2 weeks of classroom-based training
- Followed by a 10-week on-site nesting period , working closely with Subject Matter Experts (SMEs)





Attendance throughout the full 12-week training and nesting period is mandatory. Following successful assessment, contractors will work independently with ongoing support from their Team Leader and SMEs.

Work From Home

This is not a fully remote role .

Successful candidates must live within a reasonable travelling distance of the Maitland office, as attendance on site is required during training, nesting, and whenever requested by the business.

After completing training and meeting performance requirements, some work-from-home arrangements may be available, subject to business needs and manager approval.

Home Office Requirements

If approved to work from home, contractors must have:

- Reliable high-speed internet with a minimum of:
- 5 Mbps download
- 2 Mbps upload
- Less than 60ms latency

- A suitable modem/router (Wi‑Fi or Ethernet)
- A smartphone for two‑factor authentication (VPN access)
- A mobile phone with reliable reception

Please note:

- Internet and mobile phone costs are the contractor's responsibility.
- Average internet usage is approximately 1–1.5 GB during an 8-hour shift.
- An internet speed test will be required as part of the recruitment process.

Our NSW Government client is urgently seeking 11 Customer Service Representatives to join their Contact Centre team based in Maitland .

If you have a strong customer service background and enjoy helping people, we'd love to hear from you! Please review the details below and apply if this opportunity is the right fit for you.

Position Details

- Position: Customer Service Representative
- Number of Positions: 11
- Start Date: 31 July 2026
- End Date: 30 January 2027
- Pay Rate: $37.39 per hour + Super
- Hours: 35 hours per week (7 hours per day)
- Location: Maitland Contact Centre
- Work Arrangement: Hybrid (minimum 2 days per week on site)
- Pre-Employment Checks: National Police Check and two professional reference checks
- Location: Based in proximity to the site in Maitland

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📌 URGENT – 11 x Customer Service Representative - NSW Government - Maitland
🏢 EXPONENTIAL RECRUITMENT
📍 Maitland