HC Plumbing is a well-established, locally owned business specialising in plumbing, wastewater and water filtration solutions
We're looking for more than an Office Administrator. We're looking for someone who enjoys taking ownership, thrives in a busy environment and genuinely cares about delivering an outstanding experience for every customer.
You don't need plumbing experience. We'll teach you that. What we can't teach is initiative, professionalism, a positive attitude and a genuine desire to make things better.
About the Role
As one of the first points of contact for our customers, you'll play an key role in creating a professional and positive first impression of HC Plumbing.
Your day will include:
- Answering incoming phone calls and assisting customers
- Responding to emails and customer enquiries
- Scheduling jobs and coordinating technicians
- Preparing invoices and maintaining service registers
- Entering and maintaining information within our Job Management System (Fergus)
- Supporting our office team with general administration and assistance
- Working closely with technicians, suppliers and customers to keep jobs running smoothly
While administration is the core of this role, we also value people who naturally look for better ways of doing things. As our business continues to grow, we're looking for someone who can help improve systems and processes to increase efficiency and capacity.
About You
You'll be someone who:
- Takes ownership without waiting to be asked
- Remains calm and organised when priorities change
- Learns quickly and enjoys figuring things out
- Is confident communicating with customers over the phone and by email
- Has excellent attention to detail
- Enjoys improving systems and finding more efficient ways to work
- Is comfortable learning new software and technology
- Gives every customer confidence they're in good hands
You don't need to know to know everything on day one, but you'll be someone who asks the right questions, learns quickly and ensures every customer feels looked after.
Essential Requirements
- Previous administration experience
- Excellent verbal and written communication skills
- Professional and confident phone manner
- Strong organisational and time management skills
- High level of computer literacy
- Ability to work independently and manage competing priorities
Why Join HC Plumbing?
- Stable, long-term employment with a growing local business
- Supportive and down-to-earth team culture
- Flexible working arrangements within operational requirements
- A varied role where no two days are the same
- The opportunity to contribute ideas and improve how we work
- Ongoing training and support
This is a permanent position with agreed weekly hours of between 30 and 40 hours, worked Monday to Friday. The exact hours will be tailored to suit the successful applicant and business requirements.