- Initial contract for 6 months with a possibility of extension.
- Hourly Pay rate of $39.30 per hr plus super
- Working 7 hours a day and 35 hours a week
- Working onsite from the Sydney office
- Number of positions: 4

Purpose of the role:

This is a high-volume administrative role involving document scanning, data entry, filing, mail handling, records management and client service support.

Key Accountabilities:

- Scan and email documents for tribunal members.
- Perform general administrative tasks including mail handling, photocopying, and document distribution.
- Manage file delivery between teams in adjacent offices.
- Coordinate courier services for file transfers to Paramatta.
- Prepare routine correspondence in line with Tribunal standards.




- Maintain data in the case management system; manage file storage and archiving.
- Provide client information via reception, phone, or written communication; transfer calls appropriately and follow up as needed.
- Escalate complex matters to a Senior or Team Leader as appropriate.

Essential requirements:

- Ability to work effectively in a fast paced high-volume, frontline customer service environment.
- Managing shifting priorities and high workloads within tight deadlines.
- Excellent verbal and written communication skills
- Solid attention to detail and accuracy.

#J-18808-Ljbffr

📌 Call Centre / Customer Service Officer (City of Sydney)
🏢 Easy Authoring
📍 City of Sydney