Rostering Officer | Toowoomba

Are you highly organised, customer-focused, and experienced in rostering and or support work? We are seeking a proactive Rostering Officer to join our team on a part-time basis, Monday-Friday 8am-2:30pm.

Reporting to the Senior Rostering Officer, this position is responsible for coordinating staff schedules, supporting participants and support workers, maintaining accurate records, and ensuring services are delivered efficiently and in line with organisational and SCHADS Award requirements.

Key Responsibilities

- Create and maintain staff rosters to meet participant needs and operational requirements.

- Manage roster changes, leave requests, shift coverage, cancellations, and recent service commencements.

- Provide exceptional customer service and support to participants, support workers, and stakeholders via phone, email, and other communication channels.

- Monitor workforce utilisation, contracted hours, and staffing requirements.

- Maintain accurate records, reporting, and documentation.

- Support recruitment, onboarding, inductions, and workforce administration activities.

- Contribute to reporting, data collection, and continuous improvement initiatives.

About You

To be successful in this role, you will have:





- Relevant qualifications and/or demonstrated experience in rostering, administration, service delivery, or a related field.

- Strong organisational, time management, and problem-solving skills.

- High-level written and verbal communication skills.

- Intermediate to advanced computer skills, including Microsoft Office (Word, Excel, Outlook, and PowerPoint).

- The ability to communicate professionally and respectfully with participants, families, colleagues, and external stakeholders.

- Experience working within the disability/community services sector will be highly regarded.

Mandatory Requirements

Before commencing, you must hold (or be willing to obtain at your own expense):

- QLD Working with Children Card (No Card/No Start)

- NDIS Worker Screening Check (No Card/No Start)

- Valid Driver’s Licence

- NDIS Worker Orientation & Safe and Enjoyable Meals Modules

- Working rights in Australia

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, culturally diverse communities, and people with disabilities.

Ready to make a difference?

For questions relating to this role please contact @communityaccesscare.com.au

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📌 Rostering Officer (Toowoomba Regional)
🏢 Community Access Care
📍 Toowoomba Regional