FooForce Pty Ltd - Sydney NSW

$80,000 - $80,000 a year

7d ago , from Illawarra Mercury Job Board

Level 2 Service Desk Technician / Systems Engineer

FooForce is a well-established Managed Services Provider (MSP) with offices in Sydney and Melbourne. We are looking for an experienced Level 2 Service Desk Technician / Systems Engineer to join our Sydney team.

This is an excellent opportunity to work in a small, experienced team supporting a diverse range of clients across a broad range of technologies. You'll be involved in both day-to-day support and project work, helping clients get the most from their technology.

About the Role

You will:

- Provide remote and onsite technical support to clients.
- Troubleshoot and resolve desktop, server, network and cloud-related tasks.
- Support Microsoft 365, Windows Server and Microsoft Azure environments.
- Install, configure and maintain hardware, software and business applications.
- Assist with system upgrades, migrations and infrastructure projects.
- Maintain accurate documentation and ticket records.
- Work closely with senior engineers to deliver high-quality outcomes for clients.

Technical Skills & Experience

You should have experience with most of the following:

- Microsoft 365 (Exchange Online, OneDrive, Teams)
- Windows desktop and Windows Server administration
- Active Directory and Microsoft Entra ID (Azure AD)
- Microsoft Azure
- Basic networking (LAN, WAN, switching, routing and Wi-Fi)




- Troubleshooting end-user devices and business applications

Desirable Skills

Experience with any of the following would be advantageous:

- ConnectWise Manage or similar PSA/ticketing platforms
- Kaseya or similar RMM and automation tools
- Power Automate / Power BI

About You

- Takes ownership of issues and sees them through to resolution
- Has excellent troubleshooting and problem-solving skills
- Communicates clearly with clients and colleagues
- Is confident dealing directly with clients
- Learns new technologies quickly
- Can prioritise work effectively and manage competing demands
- Works well independently and as part of a team
- Has strong attention to detail

Qualifications & Experience

- Minimum 2 years' experience in an MSP environment
- Relevant IT qualification, certification, or equivalent industry experience
- Industry certifications (Microsoft, CompTIA, etc.) are highly regarded
- Cyber security knowledge or experience is desirable

What's In It For You?

- Salary package of up to $80,000 + super
- Exposure to a broad range of technologies and client environments
- Opportunities for career development and advancement
- Supportive and experienced team setting
- A positive company culture
- A varied and rewarding role combining support and project work

Other Requirements

- Occasional after-hours and weekend work may be required.
- Australian work rights are essential.

#J-18808-Ljbffr

📌 Service Desk Technician / systems engineer (City of Sydney)
🏢 FooForce
📍 City of Sydney