Technical Support Manager: Lead, SLA-Driven Excellence (City of Monash)

Technical Support Manager: Lead, SLA-Driven Excellence (City of Monash)

06 Aug
|
SOTI
|
City of Monash

06 Aug

SOTI

City of Monash

SOTI Inc is seeking an experienced Technical Support Manager to lead L1–L3 teams, ensuring high-quality customer support and operational excellence. You will direct performance, coach engineers, and safeguard SLAs in a dynamic tech setting.

You will drive improvements, collaborate with Product, Engineering, and Customer Success, and align staffing to meet business needs in a hybrid office setting in Australia.

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📌 Technical Support Manager: Lead, SLA-Driven Excellence (City of Monash)
🏢 SOTI
📍 City of Monash

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