Albion Park Motor Group is one of the Illawarra's leading automotive dealerships, representing some of Australia's most trusted automotive brands. We pride ourselves on delivering exceptional customer service and creating a positive experience for every customer who visits our dealership.
Due to continued growth, we are seeking a motivated, organised, and customer-focused Service Reception / Service Advisor to join our busy Service Department.
About the Role
As the first point of contact for our service customers, you will play a key role in delivering an outstanding customer experience while ensuring the smooth day-to-day operation of our service reception.
Your responsibilities will include:
- Greeting customers and providing exceptional customer service.
- Preparing repair orders and accurately recording customer concerns.
- Liaising with technicians and workshop controllers regarding vehicle progress.
- Providing customers with updates throughout the day.
- Preparing estimates and explaining recommended repairs.
- Processing invoices and vehicle handovers.
- Managing incoming phone calls and emails.
- Working closely with the service and parts teams to ensure effective workflow.
- Building long-term relationships with customers through professional communication and follow-up.
About You
The successful applicant will possess:
- Previous experience in a Service Advisor, Service Reception, or customer service role (automotive experience preferred but not necessary)
- Outstanding communication and interpersonal skills.
- A professional presentation and positive attitude.
- Excellent organisational and time management skills.
- The ability to multitask in a fast-paced environment.
- A commitment to delivering exceptional customer service.
- Experience with dealership management systems will be highly regarded but is not essential.
What We Offer
- Competitive salary with performance incentives.
- Ongoing training and career development.
- Supportive management and a collaborative team environment.
- Opportunity to work with an established and respected dealership group.
- Modern facilities and a busy, growing service department.
- Long-term career opportunities within the Illawarra's leading automotive group.
If you are passionate about customer service, enjoy working in a fast-paced environment, and want to build a rewarding career within the automotive industry, we'd love to hear from you.
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📌 Service Reception / Service Advisor (City of Shellharbour)
🏢 Albion Park Motor Group
📍 City of Shellharbour
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