27 branches. 48,000 satisfied clients. Over 60 years of service. The Alsco Uniforms group consists of: Alsco Uniforms, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries; Deane Apparel, the uniform experts; Clean Room Garments (CRG), contamination and infection control solutions; and Fresh & Clean, Managed Washroom services. Behind Alsco’s success is more than 2,200 dedicated employees across Australia.

About the role

As Service Manager, you will play a critical role in keeping our operations running smoothly while delivering an outstanding experience for our customers. This is a hands-on leadership role where you will lead a large operational team, build strong customer relationships and drive performance across a busy service operation. You will work in partnership with the Sales, Production and Finance teams to ensure that our customers receive an exceptional level of service every day.

Reporting to the Branch General Manager as a member of the senior leadership team, you will play a key role in the ongoing success and growth of the Newcastle branch. You will lead a large and dedicated service team including Service Coordinators, Account Managers, a Transport Manager and Service Delivery People. Bringing these functions together, you will provide the direction and support that keeps the operation running smoothly.

This is a dynamic, quick paced and rewarding role where your leadership will directly influence customer satisfaction, team performance and operational results.

You are an approachable and resilient leader who enjoys working with people and achieving results. You could come from a variety of industries or backgrounds. What matters most is that you are customer-focused, remain calm under pressure, communicate confidently with people at all levels and empower your team to make decisions in a fast-paced environment.



You genuinely care about developing the people around you, driving safety in the workplace, building strong customer relationships and creating a workplace where people are engaged, accountable and supported to perform at their best.

Key responsibilities

- Manage and oversee day-to-day service operations and delivery to ensure customer satisfaction and service level agreements are met
- Lead, supervise and motivate the service team, including scheduling, recruitment, training, performance management and staff development
- Develop and implement service strategies and processes to improve efficiency, reduce costs and enhance customer experience
- Monitor key performance indicators (KPIs) and service metrics, providing regular reporting and analysis to senior management
- Maintain strong relationships with customers and key stakeholders, addressing concerns and resolving issues promptly
- Coordinate with logistics and operations teams to ensure seamless service delivery and inventory management
- Implement health and safety protocols and ensure compliance with regulatory requirements across all service activities
- Identify opportunities for service improvement and innovation, leading continuous improvement initiatives
- Manage service budgets, control costs and maximise profitability within assigned areas of responsibility
- Respond to customer inquiries and escalations, ensuring prompt resolution and maintaining service quality standards

What we're looking for

- Proven experience in a service management or operations management role, ideally within manufacturing, service, transport,



logistics or a related industry
- Strong leadership and people management skills with the ability to motivate and develop teams
- Excellent organisational and time management abilities, with the capacity to manage multiple priorities and deadlines
- Strong customer service orientation with demonstrated ability to build and maintain client relationships
- Proficiency with scheduling systems, inventory management software and other relevant business systems
- Sound knowledge of health, safety and compliance requirements in operational environments
- Excellent communication and interpersonal skills, both written and verbal
- Problem-solving capability and the ability to make sound decisions under pressure
- Relevant qualifications in business management, operations management or a related field (preferred)
- Experience in the uniforms, laundry or facility services industry is advantageous

Why Alsco Uniforms

- Competitive Salary & Benefits – A rewarding package that recognises your leadership impact
- Lead an experienced and high performing Service delivery team and contribute to ambitious growth plans as a member of the senior leadership team.
- Collaborative Culture – A team-first business built on trust, integrity, and accountability
- Sustainability Focus – Work for a company committed to environmentally responsible practices
- Privately Owned & People-Focused – Profits reinvested into employees, customers, and communities
- Celebrate Success – Employee of the Month, Annual Awards, and Years of Service milestones
- Employee Perks – Education assistance, paid parental leave, product discounts, private insurance schemes, and more

Alsco Uniforms is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, and other legally protected characteristics.

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📌 Service Operations Manager (Maitland)
🏢 Alsco Uniforms
📍 Maitland