Harrison McMillan has partnered with a leading manufacturing business to recruit a Customer Collections Officer.
This is a wide-ranging, operational role where you'll be the key point of contact for customers by managing orders, coordinating collections, and providing exceptional service both over the phone and at the counter.
About the Role
Reporting into the Operations Supervisor, your responsibilities will include:
- Managing customer enquiries via phone, email, and in-person
- Processing customer orders and updating order information
- Coordinating customer collections and notifying customers when orders are ready
- Assisting customers with order pick-ups at the service counter
- Liaising with warehouse and operations teams to ensure timely order fulfilment
- Resolving customer queries and providing outstanding service
- Supporting general administration and operational activities
About You
You will have:
- Previous experience in Customer Service, Counter Sales, Internal Sales, Order Processing, or a similar role
- Strong communication and relationship-building skills
- Excellent organisational skills and attention to detail
- Strong computer literacy and confidence learning new systems
- A positive, team-focused attitude
Experience within manufacturing, industrial, trade, or logistics environments will be highly regarded.
What's on Offer?
- Full-time, casual position with a clear pathway to permanency
- Supportive and collaborative team environment
- Stable and growing manufacturing business
- Diverse role combining customer service and operations
- Opportunities for career development