Role: Service Advisor
Location: Townsville
Full-Time: Monday–Friday + Rostered Saturdays

Make Every Day a New Adventure – No Automotive Experience Needed

Do you love talking to people, solving problems, and being part of a fast-paced, high-performing team? Mike Carney Toyota is looking for an energetic Service Advisor to join our growing team. Whether you're from retail, hospitality, or already in the automotive space, we'll train you to succeed.

Why You’ll Love Working With Us

Free gym membership – stay fit and focused

All-expenses-paid staff trips – including sailing, 4WD tours, and Hamilton Island getaways

Monthly staff lunches and team events

Free Cowboys footy tickets

Uniforms provided, plus a cleaning allowance

Ongoing training and career development – including online and in-person

Staff discounts on vehicles, servicing, and parts

Service excellence awards and incentive programs

Clear career progression – we promote from within

This is more than just a job; it’s a long‑term career opportunity with a business that truly values its people.

What You’ll Be Doing

As a Service Advisor, you'll be the key link between our customers and our workshop team. Your role includes:





Being the first point of contact for service customers

Explaining service needs, costs, and timelines clearly and professionally

Keeping customers informed and comfortable throughout the process

Working closely with the workshop to coordinate services efficiently

Delivering outstanding customer experiences every day

What We’re Looking For

A confident communicator with a genuine customer‑first approach

Highly organised and able to handle multiple tasks under pressure

Positive attitude and strong team spirit

Basic computer skills

Valid QLD C-Class driver’s licence (manual or auto)

Bonus If You Have

Previous experience in a customer service, retail, hospitality, or automotive role

Interest or basic knowledge of vehicles or servicing

Sales or upselling experience

Familiarity with warranty or insurance claim processes

No Industry Experience? No Problem.

If you're customer-focused, enthusiastic, and ready to learn, we’ll provide full training and mentoring. Some of our best Service Advisors joined us from outside the automotive industry.

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📌 Service Advisor (Townsville)
🏢 Mike Carney Group
📍 Townsville